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Received messages into 2 folders are"disappearing"

  • 2 replies
  • 0 have this problem
  • 16 views
  • Last reply by BruceWF

BruceWF
BruceWF
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Both HAD many messages, but now in one of these for example the PROPERTIES tool shows it has 5643 messages, 59.2Mb but the folder is empty on screen!!! If I look in the Mail/Inbox folder that is correct, so how can I get them back and see them please?

Both HAD many messages, but now in one of these for example the PROPERTIES tool shows it has 5643 messages, 59.2Mb but the folder is empty on screen!!! If I look in the Mail/Inbox folder that is correct, so how can I get them back and see them please?

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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  • Right click on folder and select Properties
  • click on 'Repair Folder' and then click on 'OK'

Do you have these settings:

  • View > Folders > All
  • View > Threads > All

Maybe you have a filter operating? Check the Quick Filter Bar to see if any icons are highlighted - if yes, then select them to uncheck.

For effected folder.. if you select the folder - on the right where you would expect to see list of emails, what do you see ? Post an image.

Do you see all the column headers or are they missing ? If you click in an area where you expect a list of emails, does an email magically appear in the lower Message Pane - as if you have an invisible list ? TRy this: The icon to the right which allows you to select various column headers - hover over it and it says 'Select column s to display' - click on that icon and select 'Restore column order'

BruceWF
BruceWF Question owner
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Thanks Toad-Hall, I had tried the REPAIR option, waiting several minutes but no change. However, you two VIEW suggestions hit the spot: it was the THREADS View that was not checked as ALL> Many thanks for your prompt help, and you have a restful Christmas!