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Litmos Completion Errors

  • 2 replies
  • 0 have this problem
  • 2 views
  • Last reply by cor-el

mgrimes9874
mgrimes9874
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I am having issues with our Storyline published e-learning courses. I always test in Chrome and Firefox. We just had a Q3 release on October 3, so my testing was prior to October 3. All course completion reporting worked as it should in both Chrome and Firefox.

I have now started a new round of testing for a new course and my course completion reporting is reporting correctly in Chrome, but is not reporting correctly in Firefox. When I launch a course in Litmos in the Firefox browser and then exit the course before it is completed, the course is being marked as completed. When I launch the course again it does not pick up where it left off, the course starts over. I am wanting to convert back to an older version of Firefox to see if this resolves my issue, but I am not able to figure out how to do this.

Will you please tell me if this is a possibility or if there was something in the recent Firefox updates that would be causing this reporting issue within my course. I have tested my course in Chrome, no issues, I have tested my course in SCORM Cloud no issues, it is only happening in Firefox, which leads me to believe it is a Firefox issue.

Thank you so much for your help, Melanie

I am having issues with our Storyline published e-learning courses. I always test in Chrome and Firefox. We just had a Q3 release on October 3, so my testing was prior to October 3. All course completion reporting worked as it should in both Chrome and Firefox. I have now started a new round of testing for a new course and my course completion reporting is reporting correctly in Chrome, but is not reporting correctly in Firefox. When I launch a course in Litmos in the Firefox browser and then exit the course before it is completed, the course is being marked as completed. When I launch the course again it does not pick up where it left off, the course starts over. I am wanting to convert back to an older version of Firefox to see if this resolves my issue, but I am not able to figure out how to do this. Will you please tell me if this is a possibility or if there was something in the recent Firefox updates that would be causing this reporting issue within my course. I have tested my course in Chrome, no issues, I have tested my course in SCORM Cloud no issues, it is only happening in Firefox, which leads me to believe it is a Firefox issue. Thank you so much for your help, Melanie

All Replies (2)

Dropa
Dropa
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With login registered sites unless other users is registered to that site finding and locating the problem or what is happening will hard to do. Did you contact the Site for more help on Browser login issues?

And did you check your total cookie protection wasn't causing login issues?

https://blog.mozilla.org/en/products/firefox/extensions-addons/how-firefoxs-total-cookie-protection-and-container-extensions-work-together/#:~:text=Total%20Cookie%20Protection%20isolates%20cookies,tabs%20under%20the%20same%20domain.

https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

Make sure you aren't clearing important cookies.

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" to clear cookies keeps cookies with an allow exception
    in 102+ version toggling this setting makes changes to the "Clear history when Firefox closes" settings and those settings prevail
  • using "Clear history when Firefox closes" in Firefox 102+ honors exceptions and keeps cookies with an allow exception, previous versions removed all cookies

Make sure to keep the "Site settings".

  • clearing "Site settings" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.


  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions"
  • Settings -> Privacy & Security
    Firefox will: "Use custom settings for history":
    [X] "Clear history when Firefox closes" -> Settings