Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't find the Gmail app so that online "mailto" links will open in Gmail

  • 18 replies
  • 1 has this problem
  • 31 views
  • Last reply by BillSiever

more options

Greetings, I've checked a few articles in Firefox to help with my question, but none of them are helping. (Here's the main article: http://example.com.) Here's the situation. Say I go to a website's Contact page and click the button to contact someone, a window appears and asks me what app I want to use to open the email. Gmail is my default email, and Firefox is my default browser, and I use Windows 10. When I open the window of options (see attached screenshot) to open the email, and I then click "Choose Other Application" (other than Firefox), I don't see the Gmail app anywhere. I then followed the directions in that link above to check my Windows settings, per its suggestion, which I did ... but in those settings, too, I got to a point where the directions no longer matched what I'm seeing on my screen. I didn't see the Gmail app anywhere. Could you let me know in simple layperson's terms how to open Gmail links in Firefox? I don't have a PhD in computer science, so please keep it very simple. Thanks in advance! Best wishes, Bill

Greetings, I've checked a few articles in Firefox to help with my question, but none of them are helping. (Here's the main article: http://example.com.) Here's the situation. Say I go to a website's Contact page and click the button to contact someone, a window appears and asks me what app I want to use to open the email. Gmail is my default email, and Firefox is my default browser, and I use Windows 10. When I open the window of options (see attached screenshot) to open the email, and I then click "Choose Other Application" (other than Firefox), I don't see the Gmail app anywhere. I then followed the directions in that link above to check my Windows settings, per its suggestion, which I did ... but in those settings, too, I got to a point where the directions no longer matched what I'm seeing on my screen. I didn't see the Gmail app anywhere. Could you let me know in simple layperson's terms how to open Gmail links in Firefox? I don't have a PhD in computer science, so please keep it very simple. Thanks in advance! Best wishes, Bill
Attached screenshots

Chosen solution

I don't understand why your Firefox didn't create an entry for Gmail.

I posted a file back in April when Yahoo mail was removed for users who needed Yahoo. I guess you could try extracting the handlers.json from this zip archive -- it of course also has Gmail in it:

https://www.jeffersonscher.com/res/legacy-handlers.zip

Read this answer in context 👍 1

All Replies (18)

more options

AFAIK the mailto options is created in the O/S to point to the online mail program. Does your O/S list that option "mailto".

Helpful?

more options

Hi Dropa, Thanks for your reply. In my Windows 10 settings, I tried the "Default apps" section, but when I went to the Email section, the only option is Firefox. So no, there's no "mailto" option. Here's a screenshot. Does that answer your question? Thanks! Bill

Helpful?

more options

I think you will have to go online and search how to setup "mailto" option to see various setup to get mailto option back.

Helpful?

more options

Thanks -- I was afraid someone would say that! -- Bill

Helpful?

more options

The Problem is that the mailto is something the O/S has to create so you can link to either online email program to work unless you have OutLook locally installed to use.

Helpful?

more options

Hi Bill, when you say "the Gmail app" -- what is that? Is it a separate app from the Windows store that you can launch from your desktop or Start menu?

Helpful?

more options

Hello! That's a very good question. I don't know what it is, but whenever I click on a link online to email someone outside of Gmail, Firefox brings up a little window asking what app I want to open the email with. When I click on that window, it brings up my Desktop folder from Windows 10 ... so I really have no idea what's going on ... hence my appeal to this forum for help. As I mentioned, I don't have a PhD in computer science. I tried to attach a short video I made to show what I'm talking about, but it won't allow me to upload it. Anyway, thanks in advance! -- Bill

Helpful?

more options

Hello! That's a very good question. I don't know what it is, but whenever I click on a link online to email someone outside of Gmail, Firefox brings up a little window asking what app I want to open the email with. When I click on that window, it brings up my Desktop folder from Windows 10 ... so I really have no idea what's going on ... hence my appeal to this forum for help. As I mentioned, I don't have a PhD in computer science. I tried to attach a short video I made to show what I'm talking about, but it won't allow me to upload it. Anyway, thanks in advance! -- Bill

Helpful?

more options

Hi Bill, I think I see the problem, but let's confirm. If you try the steps in the following article, is "Use Gmail" missing from your list of options?

Article: Change the program used to open email links

Annotated screenshot:

Helpful?

more options

That's correct! I do not have the "Use Gmail" option in that list. I just get what's shown in the attached screenshot, showing two screens. Thanks! -- Bill

Helpful?

more options

I'm not sure if my screenshot came through, so I'll try again. -- Bill

Helpful?

more options

I'm going to suggest renaming the settings file that stores the data for the Applications list, so Firefox regenerates it using the default settings. This would be when you reach a stopping point in your work, since part of the process is to close out of Firefox and re-open it again. Here are the steps:

(1) Open your current Firefox settings (AKA Firefox profile) folder using either

  • "3-bar" menu button > Help > More Troubleshooting Information
  • (menu bar) Help > More Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, find the Profile Folder row. On that row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows File Explorer.

(2) Leaving that window open, switch back to Firefox and Exit, either:

  • "3-bar" menu button > Exit
  • (menu bar) File > Exit

Pause while Firefox finishes its cleanup, then:

(3) In Windows File Explorer, right-click handlers.json then Rename to something like handlersOLD.json

(4) Start Firefox back up again and check the Settings page. Did "Use Gmail" get restored for mailto?

Helpful?

more options

Hm, thanks! I tried all those steps, but it doesn't appear to have done anything. I still get the same window that takes me to my Windows desktop folder. This is so weird -- I didn't think I'd have to delve into the bowels of Firefox/Windows to fix what seems so easy! Ah well, I should have known. Nothing's easy! Thanks all the same for your help.

Helpful?

more options

If you click "Use other..." then you are supposed to browse your computer for an application that can handle emails. This can be the Thunderbird application or another mail application installed on your computer like Outlook. If you click "Application Details" then you normally get a list of web based applications like Gmail that I get by default in a new profile.

Helpful?

more options

Ah, thanks, that sounds like we're getting warmer. Does Thunderbird work for Gmail? I don't use Outlook; just Gmail. So, say I find this mystery app (Thunderbird or whatever, if that's what works for Gmail), then I'd save it on my computer somewhere, and then when the online email contact link asks me what app I want to use to open my email, I'd go into my folders and select Thunderbird (or whatever)? Am I understanding that correctly? Thanks! -- Bill

Helpful?

more options

Oh, I just read this (from this link: https://support.mozilla.org/en-US/kb/thunderbird-and-gmail), and I have absolutely no idea what this means:

As of May 30, 2022, Google no longer allows Less secure apps access for Gmail accounts, thus oAuth is required. If you are using Google supplied "app passwords", Thunderbird version 91.8.0 and newer will make that conversion for you. Further, Gmail accounts do not work with Thunderbird 31 and older because they do not support Google's oAuth (implemented in bug 849540).

That is meaningless jargon to me. So maybe not Thunderbird? -- Bill

Helpful?

more options

Chosen Solution

I don't understand why your Firefox didn't create an entry for Gmail.

I posted a file back in April when Yahoo mail was removed for users who needed Yahoo. I guess you could try extracting the handlers.json from this zip archive -- it of course also has Gmail in it:

https://www.jeffersonscher.com/res/legacy-handlers.zip

Helpful?

more options

Yay, thank you! That did the trick. I now have the option to open email through Gmail. (Screenshot attached.) This has been vexing me for months, but it was just one of those things I never got around to prying into. Many thanks! -- Bill

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.