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Connection to server lost on restoration all folders lost

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  • Last reply by Matt

Tech_Spencer
Tech_Spencer
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I had my email connected a week ago until I reached out to support about a certificate error. I don't get many important emails, so I didn't notice till today that I was not connected to the server. When I clicked on any folder, "The IMAP server imap.mail.com does not seem to support encrypted passwords. if you just set up this account, please try changing to 'Normal Password' as the 'Authentication method' in the 'Account Set..."

So I did this.

Following the message I saw said something like, "these folders do not exist on the server." And instantly, all of my 50+ folders were gone. Is there some way to recover these? I have not, as of yet, closed Thunderbird.

If I have to load from backup, I will be ok to do so, but I would love it if I could avoid that somehow. Also, how do I prevent this from happening again once I do a load from backup?

I had my email connected a week ago until I reached out to support about a certificate error. I don't get many important emails, so I didn't notice till today that I was not connected to the server. When I clicked on any folder, "''The IMAP server imap.mail.com does not seem to support encrypted passwords. if you just set up this account, please try changing to 'Normal Password' as the 'Authentication method' in the 'Account Set..."'' So I did this. Following the message I saw said something like, "these folders do not exist on the server." And instantly, all of my 50+ folders were gone. Is there some way to recover these? I have not, as of yet, closed Thunderbird. If I have to load from backup, I will be ok to do so, but I would love it if I could avoid that somehow. Also, how do I prevent this from happening again once I do a load from backup?
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Matt
Matt
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IMAP accounts are essentially locale caches of the sever mail. If your connection goes bad, so does the cache as it can't be synchronized and validated. So what you need to do it fix whatever is wrong with your connection settings. Encrypted passwords does sound wrong for mail.com

Mail.com provide their setting here https://support.mail.com/premium/imap/server.html where that advise the use of SSL/TLS connections, and port 993 fr imap connections to imap.mail.com

So the first thing to check is that those settings are correct, then try and get mail again. YOu might see issues with a certificate. If you do it will be your anti virus program. Disabling it will remove the error while you work out what has to be changed in that.