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URLs, Settings and all other functionality of the Mozilla Firefox does not work

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

matvey1
matvey1
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Good afternoon,

Mozilla Firefox on Windows 7 is not working properly. When I type an URL the suggestions pop up, when I press enter to go to the website nothing happens. "Setting" does not open as well, just nothing happens. This applies to all other options of the Mozilla Firefox browser. "about: config" does not work as well. I tried opening the about.support, the page opened up but when I click on it nothing happens as well. All other browsers work with no problems. I tried: 1)Restarting PC 2) Fresh Reinstallation (3x times) 3)Adjusted the firewall rules

Good afternoon, Mozilla Firefox on Windows 7 is not working properly. When I type an URL the suggestions pop up, when I press enter to go to the website nothing happens. "Setting" does not open as well, just nothing happens. This applies to all other options of the Mozilla Firefox browser. "about: config" does not work as well. I tried opening the about.support, the page opened up but when I click on it nothing happens as well. All other browsers work with no problems. I tried: 1)Restarting PC 2) Fresh Reinstallation (3x times) 3)Adjusted the firewall rules

All Replies (3)

FredMcD
FredMcD
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Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

matvey1
matvey1 Question owner
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Yes, the problem did not go away

FredMcD
FredMcD
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Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address box.