Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost tabs

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

more options

My Firefox tabs usually restore when I open my browser. Now they have all gone after I clicked on a pop up inviting me to update my browser. How do I get them back? .......or stop this happening in future?

My Firefox tabs usually restore when I open my browser. Now they have all gone after I clicked on a pop up inviting me to update my browser. How do I get them back? .......or stop this happening in future?

All Replies (1)

more options

You can check if you have a recent upgrade.jsonlz4-<build_id> file in the sessionstore-backups folder in the Firefox profile folder.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

Backup the session files in the sessionstore-backups folder in the Firefox profile folder to make sure not to lose possible important session data. Do NOT close Firefox when Firefox is already running.

You will normally find these files in the sessionstore-backups folder:

  • previous.jsonlz4 (cleanBackup: copy of sessionstore.jsonlz4 from previous session that was loaded successfully)
  • recovery.jsonlz4 (latest version of sessionstore.jsonlz4 written during runtime)
  • recovery.baklz4 (previous version of sessionstore.jsonlz4 written during runtime)
  • upgrade.jsonlz4-<build_id> (backup created during an upgrade of Firefox)

You can copy a file from the sessionstore-backups folder to the main profile level and rename the file to sessionstore.jsonlz4 to replace the current file with Firefox closed.

  • make sure to backup the current sessionstore.jsonlz4