Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Every time I close Thunderbird, I have to set up my emails configuration, password and email settings from scratch as if I was installing from zero. Why?

  • 5 replies
  • 2 have this problem
  • 14 views
  • Last reply by Matt

more options

Every time I close Thunderbird, when I open it again, I have to set up my emails configuration, password and email settings from scratch as if I was installing from zero. Why?

I attach the screen I see every time I start Thunderbird, after having configured well (and even loading all my emails). This has happened already twice. What can I do so my email accounts settings are saved? I have Thunderbird in the Applications folder in iMac desktop computer on MacOS Monterey 12.2.1.

Every time I close Thunderbird, when I open it again, I have to set up my emails configuration, password and email settings from scratch as if I was installing from zero. Why? I attach the screen I see every time I start Thunderbird, after having configured well (and even loading all my emails). This has happened already twice. What can I do so my email accounts settings are saved? I have Thunderbird in the Applications folder in iMac desktop computer on MacOS Monterey 12.2.1.

All Replies (5)

more options

ndr said

Every time I close Thunderbird, when I open it again, I have to set up my emails configuration, password and email settings from scratch as if I was installing from zero. Why? I attach the screen I see every time I start Thunderbird, after having configured well (and even loading all my emails). This has happened already twice. What can I do so my email accounts settings are saved? I have Thunderbird in the Applications folder in iMac desktop computer on MacOS Monterey 12.2.1.

Ps: I have iMac iMac Chip Apple M1, 2021

more options

I cant attach the screenshot here, it stays looping forever the wheel while "Uploading the screenshot"....

more options

This usually happens because the TB icon hasn't been dragged to the Applications folder:

https://support.mozilla.org/en-US/kb/installing-thunderbird-on-mac

more options

Thanks, indeed the disk remains in finder, but the app was already in Applications folder, and the problem remains...and repeats...

more options

Read the support article https://support.mozilla.org/en-US/kb/installing-thunderbird-on-mac

Take particular note of the Common problems part of that.