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Firefox compatibility with Panera

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by rgaulin

rgaulin
rgaulin
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Over a year I have experienced difficulty placing an order on Panera website. I run Win 10 Home v 21H1 on a Dell PC. Panera never recognizes me when I log in after password reset for a second usage. I have to constantly re-register to place an order. Panera techs have been unable to assist other than recommend that I switch to Chrome. I did switch to Chrome and behold, no problems at all. Why is Firefox on PC not compatible with Panera?

Over a year I have experienced difficulty placing an order on Panera website. I run Win 10 Home v 21H1 on a Dell PC. Panera never recognizes me when I log in after password reset for a second usage. I have to constantly re-register to place an order. Panera techs have been unable to assist other than recommend that I switch to Chrome. I did switch to Chrome and behold, no problems at all. Why is Firefox on PC not compatible with Panera?

All Replies (3)

FredMcD
FredMcD
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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

rgaulin
rgaulin Question owner
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Thanks guys for all your suggestions and support. Sadly, I am not computer savvy and all the steps that you indicated were too complicated for me to follow. Switching to Chrome was the easiest solution for me. I do appreciate your efforts; unfortunately, I did not have the effort.