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Video playback problem - Video freezes for a couple seconds, audio continues normaly

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

joborens
joborens
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For a couple of days i have a problem with the playback of videos in Firefox.

The Video freezen for a couple seconds (3s - 5s mostly), but the audio continues without any problem.

This problem accours predominantly on Youtube videos and livestreams. But i noticed it on Twitch as well, although the freeze duration was shorter.

I could not notice this issue when using other browsers.

I tried: - turning of hardware acceleration - disableing addons - different video qualitys (480p - 4k) to no improvement.


System information:

Operating System: Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406) Processor: AMD Ryzen 7 5800X 8-Core Processor (16 CPUs), ~3.8GHz Memory: 32768MB RAM DirectX Version: DirectX 12

GPU name: NVIDIA GeForce RTX 3070 Driver Date/Size: 27.08.2021 02:00:00, 1056296 bytes

For a couple of days i have a problem with the playback of videos in Firefox. The Video freezen for a couple seconds (3s - 5s mostly), but the audio continues without any problem. This problem accours predominantly on Youtube videos and livestreams. But i noticed it on Twitch as well, although the freeze duration was shorter. I could not notice this issue when using other browsers. I tried: - turning of hardware acceleration - disableing addons - different video qualitys (480p - 4k) to no improvement. System information: '''Operating System''': Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406) '''Processor''': AMD Ryzen 7 5800X 8-Core Processor (16 CPUs), ~3.8GHz '''Memory''': 32768MB RAM '''DirectX Version''': DirectX 12 '''GPU name''': NVIDIA GeForce RTX 3070 '''Driver Date/Size''': 27.08.2021 02:00:00, 1056296 bytes

All Replies (3)

FredMcD
FredMcD
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See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

joborens
joborens Question owner
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FredMcD said
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

already done, as you can see my GPU driver is from the 27.08.2021 which is version 471.96 There are no new updates available, and the problem was existend with the previous driver version as well as the current

Modified by joborens

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}