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After Update, no profile and no folder in library

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I went to update this morning when asked and then got the "profile missing" error pop up. I searched for the folder as advised but its no longer in my library folder.

Any suggestions? I really need the info in firefox and would not have even updated if i knew this was even thought of happening.

Also, tried to download and install firefox again and still get the same error..

I went to update this morning when asked and then got the "profile missing" error pop up. I searched for the folder as advised but its no longer in my library folder. Any suggestions? I really need the info in firefox and would not have even updated if i knew this was even thought of happening. Also, tried to download and install firefox again and still get the same error..

Chosen solution

solved. needed a complete reinstall with reboot of computer.

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All Replies (2)

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sorry, using Mojave 10.14.6

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Chosen Solution

solved. needed a complete reinstall with reboot of computer.