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Firefox crashing

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  • 1 has this problem
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  • Last reply by FredMcD

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Firefox ESR 78.11.0 version. For some reason lately a few users have been experiencing crashing of firefox. I'm tried going forward to 78.12.0 and backwards to 68.9 and it still keeps crashing. What could be some other fixes besides refreshing and running in safe mode. It still crashes performing both methods. Thank you!

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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If the reports are not from the same profiles/systems, please separate them with descriptions.

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