Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Passwords

more options

My computer recieved an update recently, a 78 I believe. Since then I have not been able to receive emails. I am asked for a master password which I have never had to supply before so I don't have one. I am also told that if I change my password I will lose all my previous emails. My email address is allanandkay@xtra.co.nz Can you let me know what I have to do to get back on line and receive emails. Allan Aitken

My computer recieved an update recently, a 78 I believe. Since then I have not been able to receive emails. I am asked for a master password which I have never had to supply before so I don't have one. I am also told that if I change my password I will lose all my previous emails. My email address is allanandkay@xtra.co.nz Can you let me know what I have to do to get back on line and receive emails. Allan Aitken

All Replies (1)

more options

I have not received a reply to my above question Allan