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Cant open messages on eBay

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

genesmasher
genesmasher
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For the last week, I haven't been able to open any of the messages on eBay using Firefox on my computer, two different accounts. Until then it worked fine. Now I can only do this on my phone, via eBay app. No problem with Microsoft Edge on my computer either - works properly. Updated Firefox, cleared cache, restarted - nothing helps. Nothing happens when I click on the message, as if the link does not exist, even though the cursor changes when hovering over. Very annoying

For the last week, I haven't been able to open any of the messages on eBay using Firefox on my computer, two different accounts. Until then it worked fine. Now I can only do this on my phone, via eBay app. No problem with Microsoft Edge on my computer either - works properly. Updated Firefox, cleared cache, restarted - nothing helps. Nothing happens when I click on the message, as if the link does not exist, even though the cursor changes when hovering over. Very annoying

All Replies (1)

FredMcD
FredMcD
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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}