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Password and saved logins recovery

  • 3 replies
  • 3 have this problem
  • 8 views
  • Last reply by Shannon

Shannon
Shannon
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Hi there,

I refreshed Firefox because it was slow and lost my saved logins and passwords. And they don't appear when I try to log in to websites.

I have some on my phone but I don't want to have to go account by account to enter them in. I have tried to sync but it won't sync from my phone to my mac.

Thanks

Shannon

Hi there, I refreshed Firefox because it was slow and lost my saved logins and passwords. And they don't appear when I try to log in to websites. I have some on my phone but I don't want to have to go account by account to enter them in. I have tried to sync but it won't sync from my phone to my mac. Thanks Shannon

All Replies (3)

OBW47
OBW47
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Here are instructions to retrieve data on your Mac.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-ol...

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Shannon, the Firefox Refresh should have moved your entire old Firefox profile folder to the Mac desktop in a folder named Old Firefox Data. Can you find that folder? It would be the source for recovering files (article linked in the first reply).

Shannon
Shannon Question owner
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Hi jscher2000,

I did find that file and was able to fix my problem. Thanks so much for your help.

Shannon