Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Gmail account on Thunderbird stopped working - gets stuck on "Connected to imap.gmail.com"

  • 3 replies
  • 2 have this problem
  • 63 views
  • Last reply by iandavidlea

more options

Hi,

Basically all included in the title - Gmail account on Thunderbird stopped working - gets stuck on "Connected to imap.gmail.com".

I tried to remove this account from saved passwords (it was helping in the past). I reinstalled Thunderbird. I removed this account and recreated it again.

When I create account it does not accept the password - but it does not matter, since OAuth2 should appear new window to type in credentials. I does not appear. When I click to download messages on the bottom bar I have info: "Connected to imap.gmail.com...". And it stays that way.

I also allowed less secured apps to use google account (probably unnecessary since Thunderbird works well on my secondary laptop).

Can you advise me what else can I do?

Tomasz

Chosen solution

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.

Read this answer in context 👍 2

All Replies (3)

more options

Chosen Solution

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.

Helpful?

more options

Yeah, I am using ESET Internet Security (on both computers, but seems it makes problem only on one).

Thank you very much! I spent hours to find solution. Unfortunately I haven't came across this ESET issue.

Helpful?

more options

Thank you for sharing your fix for this problem "Gmail account on Thunderbird stopped working"

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.