No Password Prompt. SOLVED caused by ESET/NOD32

3 years ago

11/30/20, 10:30 AM

Thunderbird has stopped prompting for a password so I am unable to view new e-mail. I have made no changes in Thunderbird. Thanks for any help.

Modified November 30, 2020, 10:42:43 PM PST by Wayne Mery

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

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Answer 1 · 2020-11-30 10:30:23

Wayne Mery

11/30/20, 11:16 AM

Using ESET?

Answer 2 · 2020-11-30 10:30:23

11/30/20, 5:51 PM

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

Answer 3 · 2020-11-30 10:30:23

11/30/20, 10:42 PM

Thank you, your solution worked perfectly. All the best.