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suddenly unable to log into wells fargo .com from pc 8.1

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  • Last reply by cor-el

etyree
etyree
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Is any one else experiencing an inability to log in to wellsfargo.com. I have latest version of firefox and have no new add-ons or changes in security/anti-virus or malware programs.

Their tech support said "sounds like a browser issue" . I switched to ie and logged right in. I use to log in a dozen times a week and have not ever been denied. When I try to log in the screen re-freshens and is blank. No bad log in script or any other prompts, just a waiting log in screen.

Thanks for any thoughts or similar experiences. 

Tyree W.
Is any one else experiencing an inability to log in to wellsfargo.com. I have latest version of firefox and have no new add-ons or changes in security/anti-virus or malware programs. Their tech support said "sounds like a browser issue" . I switched to ie and logged right in. I use to log in a dozen times a week and have not ever been denied. When I try to log in the screen re-freshens and is blank. No bad log in script or any other prompts, just a waiting log in screen. Thanks for any thoughts or similar experiences. Tyree W.

Chosen solution

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window