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Transfer Thunderbird email folders to new computer

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I am trying to transfer Thunderbird folders to a new computer and the online instructions just don't seem to be working.

I have gone on to the old computer and copied the Profile directory to a thumb drive.

Downloaded and installed Firefox onto the new computer. Opened, did not load up my email account as was instructed from this video https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

Found the Profile page on the new computer and copied over the files from the thumb drive (with Thnderbird closed).

When I opened Thunderbird the video says my email account will be configured and ready to go with all my emails and folders. Not the case. I open Thunderbird and it asks me to configure a new email account.

Please if you know what I need to do let me know. Thanks Mark

I am trying to transfer Thunderbird folders to a new computer and the online instructions just don't seem to be working. I have gone on to the old computer and copied the Profile directory to a thumb drive. Downloaded and installed Firefox onto the new computer. Opened, did not load up my email account as was instructed from this video https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer Found the Profile page on the new computer and copied over the files from the thumb drive (with Thnderbird closed). When I opened Thunderbird the video says my email account will be configured and ready to go with all my emails and folders. Not the case. I open Thunderbird and it asks me to configure a new email account. Please if you know what I need to do let me know. Thanks Mark