Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to access Firefox account

  • No replies
  • 1 has this problem
  • 5 views
more options

Hi,

I'm unable to access my Firefox account as I can't seem to find my recovery code / I switched phones.

I understand that I can't get my old account back, no biggie - not bothered about the sync data.

I would however prefer to keep the email address, as I only have 1 email that I use. Creating a new one just for Firefox seems unnecessary.

Is there anyway I can have the existing account purged so I can re-create under the same email? I can easily prove ownership of the email account (loads of old emails from Firefox etc) The current password is even still stored in my password manager.

Thanks,

Hi, I'm unable to access my Firefox account as I can't seem to find my recovery code / I switched phones. I understand that I can't get my old account back, no biggie - not bothered about the sync data. I would however prefer to keep the email address, as I only have 1 email that I use. Creating a new one just for Firefox seems unnecessary. Is there anyway I can have the existing account purged so I can re-create under the same email? I can easily prove ownership of the email account (loads of old emails from Firefox etc) The current password is even still stored in my password manager. Thanks,