Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Update - Log In's and Bookmarks Lost

  • 2 replies
  • 2 have this problem
  • 16 views
  • Last reply by dpedlar68

dpedlar68
dpedlar68
more options

So Firefox did an update. Every time I tried to click on a link in my email, it would open a new window instead of a new tab in my currently opened window. It did not have any of my bookmarks or passwords either. This morning, I unpinned Firefox and went and found the program and re-pinned it to my task bar. Now I have the new version that does not have any of my bookmarks or log ins. Does anyone know how to set my PC back to fix this? I can't lost my bookmarks or my passwords.

So Firefox did an update. Every time I tried to click on a link in my email, it would open a new window instead of a new tab in my currently opened window. It did not have any of my bookmarks or passwords either. This morning, I unpinned Firefox and went and found the program and re-pinned it to my task bar. Now I have the new version that does not have any of my bookmarks or log ins. Does anyone know how to set my PC back to fix this? I can't lost my bookmarks or my passwords.

Chosen solution

hello dpedlar,

  1. Click the Firefox Account icon in the toolbar.
  3. Click Turn on Sync.
  4. On the Sign in page, click Forgot password? Firefox will send you a reset email.
  5. Follow the instructions in your reset email to change your password.
  6. After signing in with your new password, remember to update your password on each of your synced devices.

Note: If you don't see the Firefox Account icon, click on the menu button fx57menu , then Sign in to Sync.

Then follow the given link and recover your bookmarks:

https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

tell me its help.

thank you!

Read this answer in context 👍 1

All Replies (2)

ARMAN KHAN
ARMAN KHAN
more options

Chosen Solution

hello dpedlar,

  1. Click the Firefox Account icon in the toolbar.
  3. Click Turn on Sync.
  4. On the Sign in page, click Forgot password? Firefox will send you a reset email.
  5. Follow the instructions in your reset email to change your password.
  6. After signing in with your new password, remember to update your password on each of your synced devices.

Note: If you don't see the Firefox Account icon, click on the menu button fx57menu , then Sign in to Sync.

Then follow the given link and recover your bookmarks:

https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

tell me its help.

thank you!

dpedlar68
dpedlar68 Question owner
more options

Thank you for your help. I was able to find them both thankfully. Don