Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

browser issue

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

more options

Hello My FIle doesent Turn on

Attached screenshots

All Replies (2)

more options

Helpful?

more options

Try to rename the cert9.db file (cert9OLD.db) and remove the previously used cert8.db file in the Firefox profile folder with Firefox closed to remove intermediate certificates and exceptions that Firefox has cached.

If this has helped to solve the problem then you can remove the renamed cert9OLD.db file.
Otherwise you can undo the rename and restore cert9.db.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.