Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't send emails

  • 5 replies
  • 1 has this problem
  • 10 views
  • Last reply by e.jewkes

more options

I have upgraded to Windows 10 and reinstalled Thunderbird but it will not send messages. I have tried everything recommended but nothing works. I have attached a snip of the error message.

Attached screenshots

All Replies (5)

more options

Do you have a third-party antivirus product installed? Are you using a VPN? Did you update your network adapter's driver from your device manufacturer's support website?

Helpful?

more options

Thanks for such a prompt reply. I've checked the usual problems - not the anti virus, not using a VPN. Sorry. Have no idea what the last sentence even means. What's a network adaptor? Could this be the issue?

Helpful?

more options

Helpful?

more options

What are your smtp settings? They should be smtp.virginmedia.com on port 465, SSL/TLS, authentication = normal password, User Name = email address.

https://www.virginmedia.com/help/virgin-media-mail-update-settings-mozilla-thunderbird

You state the antivirus is not the cause, but have you run in Windows safe mode to confirm this?

Helpful?

more options

Yes, those are the settings. I daren't run it in safe mode - I have no idea what a bit locker is so risk locking myself out of my computer altogether.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.