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Until last week I could watch programs on NBC and CBS; suddenly I can't. Can you help?

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On NBC, I get a screen reading "Well this is awkward. Sorry, it looks like the video or page you're looking for seems to have disappeared - or maybe it never existed to begin with." CBS simply won't let me play the program I select; it's just a black screen. Since both networks had the same problem on the same date, and it hasn't changed since then, I am assuming it is something to do w/my computer settings on Firefox, but have been unable to figure out what to change. Can you "talk" me through it?

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