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where is a forum where I can post a question

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  • Last reply by cor-el

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I want to post a question to a forum but this seems be all that is offering. OK, II using FF74 on Linux Mint 19.. I am encountering severe problems getting the Bookmarks function to work. I cannot save bookmarks, I've reset FF to the default settings but to no avail. I feel that Ia m being driven back to Chrome, tho I support FF on web freedom and security. It is a very frustrating situation. Any help would be much appreciated.

I want to post a question to a forum but this seems be all that is offering. OK, II using FF74 on Linux Mint 19.. I am encountering severe problems getting the Bookmarks function to work. I cannot save bookmarks, I've reset FF to the default settings but to no avail. I feel that Ia m being driven back to Chrome, tho I support FF on web freedom and security. It is a very frustrating situation. Any help would be much appreciated.

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Hi royS, sorry to hear about this problem. Could you let us know what you get when you run the "Verify Integrity" function. That's here:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with:

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane

and the subsequent steps should be successful.

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.

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Is this with Firefox from the Mozilla server or Firefox from the Linux repositories ?