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firefox keeps crashing when i try to upload images

  • 4 replies
  • 2 have this problem
  • 46 views
  • Last reply by Victor

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Most times when I try to attach or upload images or anything and it doesnt matter whether if its email attatchments or any photos to another site Firefox stops responding and I have to force quit the program sometimes if I restore the session I can upload but It happens most of the time, Macbook pro and firefox. I have been using firefox for years without any problem

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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I do not get a report of the crash Firefox just stops responding and I get the apple spinning ball and the only thing you can do is force quit the program and click to send a report to apple

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Sorry here is the information I think Unsubmitted Crash Reports Report ID Date Crashed ABC38C44-7E4A-4E05-89EF-CD8A123470FF 05/04/20 12:43 869FC2DE-4880-476D-ABA0-CF7B4A22F731 17/01/20 15:45 B036D35A-F9EA-44B8-9FD6-88DA90093D90 29/09/18 18:49 38E85F6C-2761-4A8B-BB45-608FA918A0FB 06/05/17 18:26 F2738954-1CF2-4910-B8B3-C2CD46CD35A0 06/05/17 18:25 2C351583-584D-46E2-88CA-8DDAE3C14687 06/05/17 18:23 Submitted Crash Reports Report ID Date Submitted bp-78a3cda1-cc7a-4b99-8835-11ffc1170506 06/05/17 18:24 View bp-61538165-37a1-4763-82c1-3f6f82160319 19/03/16 14:33 View

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I thought I would have a reply by now? I have tried other thing suggested on the web and the problem is hanging not crashing however I have tried safari and there is no issue! If I do not get a solution I suppose I will have to switch to using safari which is a shame as I use a Mac but have been happy with firefox for over 10 years? Thank you Victor

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