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After upgrade to FF 73 crashing on launch, multiple workstations.

  • 7 replies
  • 1 has this problem
  • 26 views
  • Last reply by apietz

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We don't use 0patch and no compatibility settings.

All Replies (7)

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AdapterDeviceID: 0x3e92 AdapterDriverVersion: 26.20.100.7262 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 AppInitDLLs: %SystemRoot%\System32\SophosAV\sophos_detoured_x64.dll AvailablePageFile: 3953471488 AvailablePhysicalMemory: 6093561856 AvailableVirtualMemory: 138531302281216 BIOS_Manufacturer: HP BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 2712062787584 BreakpadReserveSize: 83886080 BuildID: 20200207195153 CPUMicrocodeVersion: 0xb4 ContentSandboxCapable: 1 ContentSandboxLevel: 5 CrashTime: 1581697881 DOMIPCEnabled: 1 Email: FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1581609595 LauncherProcessState: 1 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Corporation":["D3DCOMPILER_47.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["usp10.dll","dataexchange.dll","wscapi.dll","wsock32.dll","dbgcore.dll","BCP47mrm.dll","InputHost.dll","TextInputFramework.dll","Windows.UI.dll","Bcp47Langs.dll","iertutil.dll","Windows.Globalization.dll","urlmon.dll","amsi.dll","wbemsvc.dll","fastprox.dll","wbemprox.dll","webauthn.dll","wbemcomn.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","MMDevAPI.dll","npmproxy.dll","AudioSes.dll","ColorAdapterClient.dll","mscms.dll","CoreUIComponents.dll","avrt.dll","netprofm.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","WinTypes.dll","wshbth.dll","winnsi.dll","propsys.dll","dcomp.dll","CoreMessaging.dll","WINMMBASE.dll","winmm.dll","nlaapi.dll","uxtheme.dll","twinapi.appcore.dll","dwmapi.dll","rmclient.dll","DWrite.dll","dbghelp.dll","d3d11.dll","DXCore.dll","dxgi.dll","winsta.dll","ntmarta.dll","version.dll","wtsapi32.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","devobj.dll","userenv.dll","umpdc.dll","kernel.appcore.dll","profapi.dll","msasn1.dll","powrprof.dll","windows.storage.dll","crypt32.dll","win32u.dll","msvcp_win.dll","ucrtbase.dll","bcrypt.dll","bcryptPrimitives.dll","KERNELBASE.dll","wintrust.dll","cryptsp.dll","cfgmgr32.dll","gdi32full.dll","SHCore.dll","clbcatq.dll","gdi32.dll","setupapi.dll","ole32.dll","ws2_32.dll","msctf.dll","nsi.dll","shlwapi.dll","rpcrt4.dll","sechost.dll","advapi32.dll","shell32.dll","combase.dll","imm32.dll","user32.dll","psapi.dll","msvcrt.dll","kernel32.dll","oleaut32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozglue.dll","lgpllibs.dll"],"Sophos Ltd":["SophosAmsiProvider.dll","hmpalert.dll"],"VMware, Inc.":["vmwsci.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 1228 StartupCrash: 0 StartupTime: 1581697869 SystemMemoryUsePercentage: 64 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20200207195153","version":"73.0","vendor":"Mozilla","displayVersion":"73.0","platformVersion":"73.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16163,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":18362,"windowsUBR":592},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"adapters":[{"description":"Intel(R) UHD Graphics 630","vendorID":"0x8086","deviceID":"0x3e92","subsysID":"00000000","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"26.20.100.7262","driverDate":"9-25-2019","GPUActive":true}],"monitors":[{"screenWidth":1200,"screenHeight":1920,"refreshRate":59,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"blocked"},"wrQualified":{"status":"blocked-screen-too-large"},"webrender":{"status":"unavailable-no-angle"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["Sophos Anti-Virus"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","browser.search.widget.inNavBar":false,"general.config.filename":"<set>"},"sandbox":{"effectiveContentProcessLevel":5},"launcherProcessState":1,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} TelemetrySessionId: 3a1e5b2b-3d2f-47d1-99eb-15394f7eb273 ThreadIdNameMapping: 3776:"Gecko_IOThread",34784:"Timer",30612:"Link Monitor #1",17884:"Socket Thread",28200:"JS Watchdog",30280:"JS Helper",35604:"JS Helper",36180:"JS Helper",34916:"JS Helper",30616:"JS Helper",33840:"JS Helper",33296:"Cache2 I/O",25732:"Cookie",34648:"StreamTrans #1",31760:"GMPThread",22444:"Worker Launcher",36400:"WindowsVsyncThread",30824:"Compositor",34104:"ImgDecoder #1",3380:"ImageIO",35552:"IPDL Background",18356:"DOM Worker",32588:"StreamTrans #3",36424:"QuotaManager IO",24696:"IndexedDB #1",35452:"StreamTrans #4",32724:"StyleThread#1",21940:"StyleThread#0",2664:"StyleThread#3",17100:"StyleThread#2",14692:"ImageBridgeChild",20552:"StreamTrans #7",33712:"DOM Worker",34124:"StreamTrans #9",33304:"IPC Launch", Throttleable: 1 TotalPageFile: 26022064128 TotalPhysicalMemory: 16948436992 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 118.28 Vendor: Mozilla Version: 73.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

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In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

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hi apietz, this is exactly the same crash signature as the known 0patch issue. perhaps your sophos security solution is employing the same methods as 0patch and therefore causing a crash as well. please see if it's possible to exclude firefox.exe from being tampered with within the sophos settings...

otherwise mozilla is planning to release a fix for this crash early next week, which will hopefully address your situation as well.

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Thanks Fred! Here's the last 7 report numbers.

bp-0fe34948-5b5c-491c-9b41-8a36a0200214 bp-1db7d69d-f328-4dd2-aab2-cec140200214 bp-2d16f685-ebaf-4713-ab65-bb2840200213 bp-2e839007-a1cd-4bab-a385-942fa0200213 bp-3d8d7a77-499b-4ac0-a3e9-156d30200213 bp-8c0977f0-b12c-47bc-867b-414940200213 bp-8f6c69a1-b3c5-41d7-ac87-5b7b40200213

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Is it possible to set the following so they do not hook into Firefox processes? You might not want to do that on the wilds of the web, but for testing to see whether it makes a difference, maybe you can:

  • Hitman Pro
  • Sophos AntiMalware
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I made exclusions for firefox.exe in the Sophos console but still get the crash. Sophos Central is still pretty new to us, but I don't think I have that level of control to set the HitMan Pro and AntiMalware so they do not hook into Firefox processes. I'll kepp looking and update this post if I find anything. Thanks for the suggestions!

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I installed 74.0b3 (64-bit) and it installed and works fine. I guess I'll just wait for the update next week. Thanks again for the suggestions!