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Not receiving notifications for one account

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by christ1

loganprevo96
loganprevo96
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I have two accounts setup in Thunderbird. I receive desktop notifications in one account but not the other. I have been digging through the settings but I cannot figure out why. I have attached a screenshot of the Troubleshooting Information page.

Name: Thunderbird Version: 68.4.1 Build ID: 20200110142707 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:68.0) Gecko/20100101 Thunderbird/68.4.1 OS: Linux 5.0.0-32-generic

I have two accounts setup in Thunderbird. I receive desktop notifications in one account but not the other. I have been digging through the settings but I cannot figure out why. I have attached a screenshot of the Troubleshooting Information page. Name: Thunderbird Version: 68.4.1 Build ID: 20200110142707 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:68.0) Gecko/20100101 Thunderbird/68.4.1 OS: Linux 5.0.0-32-generic
Attached screenshots

All Replies (4)

r0bin
r0bin
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Unfortunately this is not an answer, but I am also affected by this problem. Any help would be very much appreciated!

Here are some details about my configuration:

  • Thunderbird version 68.7.0. (package 1:68.7.0+build1-0ubuntu2)
  • Linux: Ubuntu 20.04 (kernel 5.4.0-26-generic) using Gnome
  • In the Thunderbird settings, notifications are enabled.

I have set up a total of four different accounts, but Thunderbird displays notifications only for the account that is presently highlighted. To be precise: Notifications may not be shown for the account set as default, when I previously selected an other account (e.g. inbox on the drop-down menu at the left).

Modified by r0bin

christ1
christ1
  • Top 25 Contributor
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Name: Thunderbird Version: 68.4.1 Build ID: 20200110142707

The latest release version from Mozilla is 68.7.0. Presumably you're using a Thunderbird version provided by an Ubuntu repository. That is not the vanilla Thunderbird version from https://www.thunderbird.net/

Try to remove the Ubuntu version of Thunderbird, and use the vanilla version instead.
https://support.mozilla.org/en-US/kb/installing-thunderbird-linux

Follow the instructions 'Installing outside of a package manager'.

r0bin
r0bin
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Thank you for your reply!

The different version might be true for the first post, but I have actually the most recent version. I checked again and downloaded directly from the official side, but it was the exact same version.

I also installed birdtray, which helps a bit since it shows a small icon, but it still does not show notifications.

christ1
christ1
  • Top 25 Contributor
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The different version might be true for the first post, but I have actually the most recent version.

r0bin, you aren't the OP for this topic. Please start a new topic for your problem.
https://support.mozilla.org/questions/new