X
Tap here to go to the mobile version of the site.

Support Forum

Checking "Use password manager to remember this password" makes password give error

Posted

For both send and receive message, I have to enter password again whenever I exit and restart Thunderbird (68.2.2 (64-bit)). If I check the "Use password manager..." checkbox, every send or receive fails, with an error message, for example: Sending of the message failed. An error occurred while sending mail: Could not get password for mail.mann.org. The message was not sent. How come I can't get Thunderbird to remember?

For both send and receive message, I have to enter password again whenever I exit and restart Thunderbird (68.2.2 (64-bit)). If I check the "Use password manager..." checkbox, every send or receive fails, with an error message, for example: Sending of the message failed. An error occurred while sending mail: Could not get password for mail.mann.org. The message was not sent. How come I can't get Thunderbird to remember?
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:72.0) Gecko/20100101 Firefox/72.0

More Information

sfhowes
  • Top 10 Contributor
1898 solutions 9485 answers

I would recommend you delete all password files and re-enter them when TB restarts and you connect to the account. Help/Troubleshooting, click Open Directory to open the profile folder, close TB. Delete or rename cert9.db, key4.db and logins.json.

If you still can't save passwords to the password manager when sending, check that there isn't another external password manager app on your system.

I would recommend you delete all password files and re-enter them when TB restarts and you connect to the account. Help/Troubleshooting, click Open Directory to open the profile folder, close TB. Delete or rename cert9.db, key4.db and logins.json. If you still can't save passwords to the password manager when sending, check that there isn't another external password manager app on your system.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.