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Firefox 70 on Windows. OpenH264 not automatically installed. Why ? And how to ?

Posted

Hi everybody!

I always use the last version of Firefox 64-bit by automatic updates (currently updated to 70.0.1) on the last version of Windows 10.

On the page "Plugins" of the "Add-ons Manager" it's been years that in a yellow banner I see "OpenH264 Video Codec provided by Cisco Systems, Inc. will be installed shortly."

Why ?

I've read that it should be installed automatically. Why is it not done on my computer (running on Windows 10 64-bit) ?

And if it is possible to do it manually,.. how to ? (Good to know: I'm not developer at all, I perfectly use the directories and the Windows registry but I'm just a single user)


I have the same issue with Widevine... but for this one, I don't really care (at least for the moment) knowing not at all what is its purpose.

Thanks for your replies to help me definitely solve this weird permanent situation !

Kind regards, Jacques (from France)

Hi everybody! I always use the last version of Firefox 64-bit by automatic updates (currently updated to 70.0.1) on the last version of Windows 10. On the page "Plugins" of the "Add-ons Manager" it's been years that in a yellow banner I see "OpenH264 Video Codec provided by Cisco Systems, Inc. will be installed shortly." Why ? I've read that it should be installed automatically. Why is it not done on my computer (running on Windows 10 64-bit) ? And if it is possible to do it manually,.. how to ? (Good to know: I'm not developer at all, I perfectly use the directories and the Windows registry but I'm just a single user) I have the same issue with Widevine... but for this one, I don't really care (at least for the moment) knowing not at all what is its purpose. Thanks for your replies to help me definitely solve this weird permanent situation ! Kind regards, Jacques (from France)
Attached screenshots

Modified by BlackWinny

Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 70.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0
  • Support URL: https://support.mozilla.org/1/firefox/70.0.1/WINNT/en-US/

Extensions

  • AdBlock 3.35.0 (jid1-NIfFY2CA8fy1tg@jetpack)
  • Amazon.co.uk 1.1 (amazon@search.mozilla.org)
  • Amazon™ Sort - Number of Reviews 1.1 (amazonsort@mozilla)
  • Auto Tab Discard 0.3.2.1 ({c2c003ee-bd69-42a2-b0e9-6f34222cb046})
  • Avast Passwords 2.0.4438 (jid1-r1tDuNiNb4SEww@jetpack)
  • Awesome Screenshot - Capture, Annotate & More 3.0.24 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • bbCodeWebex 0.2.0 ({7e19f8dd-0cf6-498a-8072-bae5b2db65e5})
  • Bing 1.0 (bing@search.mozilla.org)
  • Black Menu for Google™ 21.3.52 (black-menu-for-google@carlosjeurissen.com)
  • Bookmark Dupes 5.11 (bookmarkdupes@martin-vaeth.org)
  • Bookmark search plus 2 2.0.67 (bookmarksearchplus2@aafn.org)
  • Bookmark Tab Here 1.0 ({bc21b9a1-3ad6-4b00-bca4-ef5b7e21253b})
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  • Copy Selected Tabs to Clipboard 1.0.8 (copy-selected-tabs-to-clipboard@piro.sakura.ne.jp)
  • Download all Images 0.6.4 ({32af1358-428a-446d-873e-5f8eb5f2a72e})
  • Download Manager (S3) 5.12 (s3download@statusbar)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • Easy Screenshot 3.67 (easyscreenshot@mozillaonline.com)
  • Easy Youtube Video Downloader Express 16.0 ({b9acf540-acba-11e1-8ccb-001fd0e08bd4})
  • Enhancer for YouTube™ 2.0.98.2 (enhancerforyoutube@maximerf.addons.mozilla.org)
  • Firefox Color 2.1.5 (FirefoxColor@mozilla.com)
  • Flagfox 6.1.19 ({1018e4d6-728f-4b20-ad56-37578a4de76b})
  • Google 1.0 (google@search.mozilla.org)
  • Google search link fix 1.6.9 (jid0-XWJxt5VvCXkKzQK99PhZqAn7Xbg@jetpack)
  • HTTPS Everywhere 2019.11.7 (https-everywhere@eff.org)
  • I don't care about cookies 3.0.6 (jid1-KKzOGWgsW3Ao4Q@jetpack)
  • IDM Integration Module 6.35.5.2 (mozilla_cc3@internetdownloadmanager.com)
  • Link Text and Location Copier 1.8.5 ({ecdeca5f-93eb-4757-8cad-9c4ab7568649})
  • Linkify Plus Plus 9.0.2 ({b9394632-3280-43b4-bad7-e1b6f64ee68e})
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  • Open bookmarks in new tab 0.1 ({02503e58-2fea-4dc4-893b-d35e36b92437})
  • Open image in a new tab 0.1 ({7276f3bb-de56-4b5a-b940-88b62731d409})
  • Open search results in a new tab 0.3 ({c70827c6-1c85-475a-8308-6bd67c402bc5})
  • Print Edit WE 24.4 (printedit-we@DW-dev)
  • QuickBookmarkToFolder 0.0.8 ({0e934436-44a3-40de-9b04-be620f5a1d2b})
  • Reload Skip Cache Button 1.2 (reload-skip-cache-single@codefisher.org)
  • Resurrect Pages 7 ({0c8fbd76-bdeb-4c52-9b24-d587ce7b9dc3})
  • SCDL SoundCloud Downloader 4.4 (scdl@mrvv.net)
  • Search image 0.1.3 (searchimage@searchimage.fr)
  • Search in Youtube 1.1.1 (searchyoutube@searchyoutube.fr)
  • Selection Context Search 5.18 ({3923146e-98cb-472b-9c13-f6849d34d6b8})
  • Show my Password 1.2.0 (jid1-ytAaKUpYnPSfGA@jetpack)
  • SingleFile 1.13.12 ({531906d3-e22f-4a6c-a102-8057b88a1a63})
  • Snap Links 3.1.7 (snaplinks@snaplinks.mozdev.org)
  • SoundCloud MP3 Downloader 0.2.0 (jid1-hnmMaq1milpehc6uI@jetpack)
  • Soundcloud Quality Restore 1.0.1 ({01dd2f4b-c045-42a3-9e63-e169f012067f})
  • SQLite Manager 0.2.7 ({7d2676a5-0546-4e2a-9019-aa9d8345be1e})
  • Switch Container 0.8 ({c580e2d6-885a-4cb9-af49-59b3b48350e9})
  • Tab Mix - Links 0.1.0 (webext@tabmixplus.org)
  • Tab Mix - Rename Tab 1.0.1 (rename_tab@tabmixplus.org)
  • Tab Session Manager 5.1.1 (Tab-Session-Manager@sienori)
  • Tabs2List 1.4 (TabsList@example.com)
  • TabSearch 0.4.8 ({11a68c03-baa3-41fb-869c-5172c4c4dd2e})
  • Translate Now 4.0.1 (@translatenow)
  • Tree Style Tab 3.2.5 (treestyletab@piro.sakura.ne.jp)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Uppity 2.1 ({16cbd87c-eb99-4f5c-9825-83cf13ab7ff8})
  • View Image 3.2.2 ({287dcf75-bec6-4eec-b4f6-71948a2eea29})
  • Web Developer 2.0.1 ({c45c406e-ab73-11d8-be73-000a95be3b12})
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • Wikipedia to Google Images 0.6 (imagewiki@imagewiki.fr)
  • Amazon Assistant for Firefox 10.1910.9.12227 (abb@amazon.com) (Inactive)
  • Auto High Quality for YouTube™ 0.2.9 (jid0-RjdrEcWS3Ggt4xydeqVS8WQk1Lu@jetpack) (Inactive)
  • Bookmark tags 0.6.1 ({8040fc16-7768-451b-a9a4-c3a23f744dad}) (Inactive)
  • Bookmarks Organizer 3.1.0 (bookmarksorganizer@agenedia.com) (Inactive)
  • Cookie Quick Manager 0.5rc2 ({60f82f00-9ad5-4de5-b31c-b16a47c51558}) (Inactive)
  • Country Flags & IP Whois 0.3.1 ({802a552e-13d1-4683-a40a-1e5325fba4bb}) (Inactive)
  • Dark Mode 0.3.5 ({174b2d58-b983-4501-ab4b-07e71203cb43}) (Inactive)
  • Dark Reader 4.8.4 (addon@darkreader.org) (Inactive)
  • Dictionary, Translation & Text-to-Speech 2019.5.30 (___KORPUS@mira___) (Inactive)
  • Disable Autoplay 1.2 ({6674730a-e591-43c6-8680-d332ea121cc2}) (Inactive)
  • Emoji Cheatsheet for GitHub, Basecamp etc. 2.0.1 (jid1-Xo5SuA6qc1DFpw@jetpack) (Inactive)
  • Exif Viewer 3.7.5 (exif_viewer@mozilla.doslash.org) (Inactive)
  • Fess Google Bookmark Extension 1.0.9 (GBE@fess16.blogspot.com) (Inactive)
  • Firefox Multi-Account Containers 6.1.1 (@testpilot-containers) (Inactive)
  • FoxyTab 2.15 (foxytab@eros.man) (Inactive)
  • Google™ Shortcuts 20.7.15 ({5C46D283-ABDE-4dce-B83C-08881401921C}) (Inactive)
  • Image Search Options 3.0.12 ({4a313247-8330-4a81-948e-b79936516f78}) (Inactive)
  • IP Address and Domain Information 4.0.1.1 (jid0-jJRRRBMgoShUhb07IvnxTBAl29w@jetpack) (Inactive)
  • Lightshot (screenshot tool) 6.2.4 ({394DCBA4-1F92-4f8e-8EC9-8D2CB90CB69B}) (Inactive)
  • Magic Actions for YouTube™ 7.9.1.0 (jid0-UVAeBCfd34Kk5usS8A1CBiobvM8@jetpack) (Inactive)
  • MediaSave. Download music free 2.0.12 ({ffc57877-9767-4ede-bef8-74ba36221bef}) (Inactive)
  • MySessions 2.14.12 (balyaev@gmail.com) (Inactive)
  • Native Dark 1.8 ({cdb8acd8-90c1-456d-add2-608ceeeb15bc}) (Inactive)
  • Neat URL 4.1.5 (neaturl@hugsmile.eu) (Inactive)
  • NoScript 11.0.8 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Inactive)
  • Print Friendly & PDF 2.1.0 (jid0-YQz0l1jthOIz179ehuitYAOdBEs@jetpack) (Inactive)
  • Save Page WE 16.2 (savepage-we@DW-dev) (Inactive)
  • Search by Image 1.22.0 ({2e5ff8c8-32fe-46d0-9fc8-6b8986621f3c}) (Inactive)
  • Search Engine Favicons 4.1 (SearchEngineFavicons@Rasmus.Riiner) (Inactive)
  • Session Sync 3.1.12 (session-sync@gabrielivanica.com) (Inactive)
  • Show me the password! 2.1.1 (showmethepassword@alejandrobrizuela.com.ar) (Inactive)
  • Soundcloud Downloader Pro 1.0.2 (sc_addon@click-music.com) (Inactive)
  • Stylish - Custom themes for any website 3.1.8 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8}) (Inactive)
  • Text Contrast for Dark Themes 2.1.5 (jid1-nMVE2oP40qeQDQ@jetpack) (Inactive)
  • Video DownloadHelper 7.3.7 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 520
  • adapterDescription2: NVIDIA GeForce 920M
  • adapterDeviceID: 0x1916
  • adapterDeviceID2: 0x1299
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2: C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumd.dll
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 24aa1043
  • adapterSubsysID2: 24aa1043
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • clearTypeParameters: Gamma: 1,8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • contentUsesTiling: False
  • crashGuards: [{u'prefName': u'gfx.crash-guard.status.wmfvpxvideo', u'type': u'wmfvpxvideo'}]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.18362.476
  • driverDate: 11-11-2016
  • driverDate2: 12-4-2017
  • driverVendor:
  • driverVendor2:
  • driverVersion: 21.20.16.4550
  • driverVersion2: 23.21.13.8857
  • failures: [u'[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'CP+[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'CP+[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'CP+[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'CP+[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'CP+[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'CP+[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'CP+[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'CP+[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.', u'[GFX1-]: WMF VPX video decoding is disabled due to a previous crash.']
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  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.21dccd386996)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c96d) EGL_VERSION: 1.4 (ANGLE 2.1.0.21dccd386996) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
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  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.21dccd386996)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c96d) EGL_VERSION: 1.4 (ANGLE 2.1.0.21dccd386996) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
My_Cheese_Is_Slippin'
  • Top 10 Contributor
91 solutions 974 answers

Hi BlackWinny, Go to Add-ons/Plugins and Check For Updates Under the search bar at the top click on the Gear Icon with the down arrow Select Check for Updates Both OpenH264 and Widevine should Update. _________________________________________________________________

If they don't, you can manually re-install them:

Type (or paste) about:support in the address bar and press Enter Under Application Basics next to Profile Folder click the Open Folder button Close Firefox

In your Profile Folder find the folders gmp-gmpopenh264 and gmp-widevinecdm Move them to your desktop Close that window

Start Firefox A new WidevineDRM and OpenH264 module will install Go to Add-ons/Plugins and Check For Updates

After you confirm OpenH264 and Widevine are installed and working you can delete the folders on your desktop.

Hi BlackWinny, Go to Add-ons/Plugins and Check For Updates Under the search bar at the top click on the Gear Icon with the down arrow Select Check for Updates Both OpenH264 and Widevine should Update. _________________________________________________________________ If they don't, you can manually re-install them: Type (or paste) about:support in the address bar and press Enter Under Application Basics next to Profile Folder click the Open Folder button Close Firefox In your Profile Folder find the folders gmp-gmpopenh264 and gmp-widevinecdm Move them to your desktop Close that window Start Firefox A new WidevineDRM and OpenH264 module will install Go to Add-ons/Plugins and Check For Updates After you confirm OpenH264 and Widevine are installed and working you can delete the folders on your desktop.
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cor-el
  • Top 10 Contributor
  • Moderator
17575 solutions 158975 answers

The OpenH264 plugin is only used for WebRTC, so if you do not need it then do not worry about the plugin not getting installed. The Widevine plugin is used to play DRM protected media content like used on websites like Netflix and Amazon (you will see the special DRM icon on the location bar).

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.

The OpenH264 plugin is only used for WebRTC, so if you do not need it then do not worry about the plugin not getting installed. The Widevine plugin is used to play DRM protected media content like used on websites like Netflix and Amazon (you will see the special DRM icon on the location bar). Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components. *Options/Preferences -> General: Play DRM *https://support.mozilla.org/en-US/kb/enable-drm
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Question owner

Hello My_Cheese_Is_Slippin,


My_Cheese_Is_Slippin' said

Hi BlackWinny, Go to Add-ons/Plugins and Check For Updates Under the search bar at the top click on the Gear Icon with the down arrow Select Check for Updates Both OpenH264 and Widevine should Update. _________________________________________________________________ If they don't, you can manually re-install them:

OK... They don't. So I try to manually re-install them. Let's see the steps below:

Type (or paste) about:support in the address bar and press Enter Under Application Basics next to Profile Folder click the Open Folder button

Ok... The just opened folder is this one: "D:\#Firefox\Kinou" (it is normal, my system drive C: being a SSD drive I have preferred to have on a D: drive (an usual mechanical disk, internal too in my laptop) my profiles, musics, docs, pictures, videos, caches, temps, etc.)

Close Firefox In your Profile Folder find the folders gmp-gmpopenh264 and gmp-widevinecdm

Ok... I don't find these two folders. I find a folder "gmp", yes (you can see it on the first picture below, just above the folder "jumpListCache") and when I open this "gmp" folder I find only one subfolder which is named "WINNT_x86_64-msvc" (second picture below)... and it is an empty folder.

Is it normal to not have these two folders that you asked me to move?

Thanks, Jacques

Hello My_Cheese_Is_Slippin, ''My_Cheese_Is_Slippin' [[#answer-1267185|said]]'' <blockquote> Hi BlackWinny, Go to Add-ons/Plugins and Check For Updates Under the search bar at the top click on the Gear Icon with the down arrow Select Check for Updates Both OpenH264 and Widevine should Update. _________________________________________________________________ If they don't, you can manually re-install them: </blockquote> OK... They don't. So I try to manually re-install them. Let's see the steps below: <blockquote> Type (or paste) about:support in the address bar and press Enter Under Application Basics next to Profile Folder click the Open Folder button </blockquote> Ok... The just opened folder is this one: "D:\#Firefox\Kinou" (it is normal, my system drive C: being a SSD drive I have preferred to have on a D: drive (an usual mechanical disk, internal too in my laptop) my profiles, musics, docs, pictures, videos, caches, temps, etc.) <blockquote> Close Firefox In your Profile Folder find the folders gmp-gmpopenh264 and gmp-widevinecdm </blockquote> Ok... I don't find these two folders. I find a folder "gmp", yes (you can see it on the first picture below, just above the folder "jumpListCache") and when I open this "gmp" folder I find only one subfolder which is named "WINNT_x86_64-msvc" (second picture below)... and it is an empty folder. Is it normal to not have these two folders that you asked me to move? Thanks, Jacques

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Hello cor-el,

cor-el said

The OpenH264 plugin is only used for WebRTC, so if you do not need it then do not worry about the plugin not getting installed. The Widevine plugin is used to play DRM protected media content like used on websites like Netflix and Amazon (you will see the special DRM icon on the location bar).

Ah... then I probably need Widevine. Because each time I want to open music.amazon.fr to access my library of Amazon MP3 albums I've always encountered a problem, a yellow banner telling me that "Firefox is currently installing a tool" and also a popup window coming from Amazon to ask me to register my computer (each time I reopen that window, even when I register as they ask) to be able to play my purchased MP3 albums.

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.

Ok... Found in:

  • Option
    • General
      • Files and Applications

1- I have unchecked the box.

2- In "Plugins / Manage your plugins" I see that the yellow banner for Widevine has disappeared.

3- Then to be sure I have closed and reopened Firefox.

4- Then I have re-checked the box.

5- In "Plugins / Manage your plugins" I see that the yellow banner for Widevine has reappeared... with the same message as previously ("Widevine etc.... will be installed shortly").

6- Then I have again closed and reopened Firefox.

7- And... no luck. We are back to the initial state with the yellow banner still there.

The patient seems to be sicker than we thought, Doctor.

I have the solution to purchase a new computer... but if you have a better idea, I'll take it. :-)


Kind regards, Jacques

Hello cor-el, ''cor-el [[#answer-1267202|said]]'' <blockquote> The OpenH264 plugin is only used for WebRTC, so if you do not need it then do not worry about the plugin not getting installed. The Widevine plugin is used to play DRM protected media content like used on websites like Netflix and Amazon (you will see the special DRM icon on the location bar). </blockquote> Ah... then I probably need Widevine. Because each time I want to open music.amazon.fr to access my library of Amazon MP3 albums I've always encountered a problem, a yellow banner telling me that "Firefox is currently installing a tool" and also a popup window coming from Amazon to ask me to register my computer (each time I reopen that window, even when I register as they ask) to be able to play my purchased MP3 albums. <blockquote> Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components. *Options/Preferences -> General: Play DRM *https://support.mozilla.org/en-US/kb/enable-drm </blockquote> Ok... Found in: *Option **General ***Files and Applications 1- I have unchecked the box. 2- In "Plugins / Manage your plugins" I see that the yellow banner for Widevine has disappeared. 3- Then to be sure I have closed and reopened Firefox. 4- Then I have re-checked the box. 5- In "Plugins / Manage your plugins" I see that the yellow banner for Widevine has reappeared... with the same message as previously ("Widevine etc.... will be installed shortly"). 6- Then I have again closed and reopened Firefox. 7- And... no luck. We are back to the initial state with the yellow banner still there. The patient seems to be sicker than we thought, Doctor. I have the solution to purchase a new computer... but if you have a better idea, I'll take it. :-) Kind regards, Jacques

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My_Cheese_Is_Slippin'
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Hi BlackWinny, In your screenshot, it looks like you have files and folders from different locations mixed together in your profile folder. In this case, Widevine can't find the proper locations to install. The only thing that I can suggest is to create a new profile and copy your important data from the current profile. Here are some articles which can help you with that:

Profiles - Where Firefox stores your bookmarks, passwords and other user data https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

Back up and restore information in Firefox profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Profile Manager - Create, remove, or switch Firefox profiles https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles?redirectlocale=en-US&redirectslug=profile-manager-create-and-remove-firefox-profiles

You can always post back here if you have any questions.

Hi BlackWinny, In your screenshot, it looks like you have files and folders from different locations mixed together in your profile folder. In this case, Widevine can't find the proper locations to install. The only thing that I can suggest is to create a new profile and copy your important data from the current profile. Here are some articles which can help you with that: Profiles - Where Firefox stores your bookmarks, passwords and other user data https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data Back up and restore information in Firefox profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Profile Manager - Create, remove, or switch Firefox profiles https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles?redirectlocale=en-US&redirectslug=profile-manager-create-and-remove-firefox-profiles You can always post back here if you have any questions.
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cor-el
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The OP may have created the profile folder in a non standard location (i.e. not in AppData\Roaming). In this case there is no secondary location like with "AppData\Local" and all folders are in one location.

There is no gmp-widevinecdm folder present where Widevine would be installed. It is possible that security software or an extension in preventing Firefox from installing Widevine.

You would normally see a request to check for Widevine in the Browser Console if you toggle the DRM setting in Options/Preferences.

The OP may have created the profile folder in a non standard location (i.e. not in AppData\Roaming). In this case there is no secondary location like with "AppData\Local" and all folders are in one location. There is no gmp-widevinecdm folder present where Widevine would be installed. It is possible that security software or an extension in preventing Firefox from installing Widevine. You would normally see a request to check for Widevine in the Browser Console if you toggle the DRM setting in Options/Preferences.
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My_Cheese_Is_Slippin'
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cor-el said

The OP may have created the profile folder in a non standard location (i.e. not in AppData\Roaming). In this case there is no secondary location like with "AppData\Local" and all folders are in one location.

I wasn't aware of that. I was thinking that there might have been some sort of installation error.

Considering that the plug-ins would have installed before any extensions could have been added, that leaves the possibility of security software interfering.

''cor-el [[#answer-1267467|said]]'' <blockquote> The OP may have created the profile folder in a non standard location (i.e. not in AppData\Roaming). In this case there is no secondary location like with "AppData\Local" and all folders are in one location. </blockquote> I wasn't aware of that. I was thinking that there might have been some sort of installation error. Considering that the plug-ins would have installed before any extensions could have been added, that leaves the possibility of security software interfering.
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