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Just downloaded 69.0.1(64bit) and now NO PAGES will load

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

rodneyking235
rodneyking235
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Just downloaded 69.0.1(64bit) and now NOTHING will load. Done the "resets" as advised, etc, etc... Still the browser just buffers and then eventually times-out. I am now using CHROME to access this forum

Just downloaded 69.0.1(64bit) and now NOTHING will load. Done the "resets" as advised, etc, etc... Still the browser just buffers and then eventually times-out. I am now using CHROME to access this forum

Chosen solution

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

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All Replies (4)

FredMcD
FredMcD
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Chosen Solution

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

rodneyking235
rodneyking235 Question owner
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Thanks. I did the anti-virus update and now things seem to be working. Didn't get to the "trusted" part of the solution. But things seem to be OK now. Thanks

rodneyking235
rodneyking235 Question owner
more options

Thanks. I did the anti-virus update and now things seem to be working. Didn't get to the "trusted" part of the solution. But things seem to be OK now. Thanks

FredMcD
FredMcD
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I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.