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Webpages won't load unless refreshed multiple times and/or browser is restarted multiple times

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I have this issue with Firefox for a while now, where whatever webpage I may try to load (including www.google.com) will not load sometimes unless I close the tab and open it again and reinput the address or just refresh many times or sometimes it won't work unless I close and restart Firefox several times. At this time, I literally simply even gave up trying to open the Firefox support page in Firefox and installed Chrome for the first time in order to submit this ticket.

I have no special settings for Firefox (basically I use everything is it comes after a fresh install) and I have tried running it both with and without the two extensions I have installed with no change in how Firefox works (or doesn't really, lately)

I have this issue with Firefox for a while now, where whatever webpage I may try to load (including www.google.com) will not load sometimes unless I close the tab and open it again and reinput the address or just refresh many times or sometimes it won't work unless I close and restart Firefox several times. At this time, I literally simply even gave up trying to open the Firefox support page in Firefox and installed Chrome for the first time in order to submit this ticket. I have no special settings for Firefox (basically I use everything is it comes after a fresh install) and I have tried running it both with and without the two extensions I have installed with no change in how Firefox works (or doesn't really, lately)
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Additional System Details

Installed Plug-ins

Extensions: Bitdefender Anti-Tracker Bitdefender Wallet

Plugins: OpenH264 Video Codec provided by Cisco Systems, Inc. Shockwave Flash 32.9 r0 Widevine Content Decryption Module provided by Google Inc.

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36

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FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

What's your computer system and Firefox version?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

What's your computer system and Firefox version? [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
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Question owner

Hello,

I apologize for the very late reply but I've been away for several days.

I've tried the solution you've recommended but the problem is still there unfortunately :(

Hello, I apologize for the very late reply but I've been away for several days. I've tried the solution you've recommended but the problem is still there unfortunately :(
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FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

FredMcD said

What's your computer system and Firefox version?
''FredMcD [[#answer-1253246|said]]'' <blockquote> What's your computer system and Firefox version? </blockquote>
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Question owner

I'm running a Windows 10 Pro PC, updated to the latest version of Windows and Firefox version 69.0.1.

I'm running a Windows 10 Pro PC, updated to the latest version of Windows and Firefox version 69.0.1.
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FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Content Blocking. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature:

https://support.mozilla.org/en-US/kb/content-blocking

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia ----------------- Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- One issue that seems more common lately is Firefox's Content Blocking. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: https://support.mozilla.org/en-US/kb/content-blocking
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Question owner

Hey,

Thank you very much for your continued assistance.

I've just tried the solution you proposed but unfortunately there was no fix. I can't shake the feeling that this is something inside Firefox that's going bonkers.

I have had this issue before a long long time ago (when I was using a different computer), then it was fixed by an update (also on that other computer) and now, since the next to last update I'm having this issue again.

Hey, Thank you very much for your continued assistance. I've just tried the solution you proposed but unfortunately there was no fix. I can't shake the feeling that this is something inside Firefox that's going bonkers. I have had this issue before a long long time ago (when I was using a different computer), then it was fixed by an update (also on that other computer) and now, since the next to last update I'm having this issue again.
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FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

I don't know if this will help, but;

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

I don't know if this will help, but; Let’s do a full clean re-install; Note: Firefox comes in three or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected. ----------- [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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FredMcD
  • Top 10 Contributor
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If the clean reinstall does not help; Use these links to create a new profile. Use this new profile '''as is. ''' Is the problem still there? https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Type '''about:profiles'''<enter> in the address bar.
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