Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can not send emails with update 60.8.0 installed

Tommy Thompson
Tommy Thompson
more options

Suddenlink is my ISP, since installing 60.8.0 update I can no longer send emails. Have checked the correct port is being used (587) for the SMPT server. I get an error message that can not connect to server. Any help will be great, I don't want to change to another email service.

Suddenlink is my ISP, since installing 60.8.0 update I can no longer send emails. Have checked the correct port is being used (587) for the SMPT server. I get an error message that can not connect to server. Any help will be great, I don't want to change to another email service.

Chosen solution

There are several reports regardng the Suddenlink smtp server.

Try this:

  • Right click on mail account name in Folder Pane and select 'Settings'
  • In left pane scroll down and select 'Outgoing server (SMTP)'
  • Select/highlight the suddenlink outgoing smtp server name
  • Click on 'Edit' button
  • Change the Connection Security to SSL/TSL
  • Port should auto change to be 465
  • connection security now SSL/TLS
  • authentication method choose 'Normal Password'.
  • Click on 'OK'
  • Click on 'OK'

Restart Thunderbird.

Read this answer in context 👍 2

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Chosen Solution

There are several reports regardng the Suddenlink smtp server.

Try this:

  • Right click on mail account name in Folder Pane and select 'Settings'
  • In left pane scroll down and select 'Outgoing server (SMTP)'
  • Select/highlight the suddenlink outgoing smtp server name
  • Click on 'Edit' button
  • Change the Connection Security to SSL/TSL
  • Port should auto change to be 465
  • connection security now SSL/TLS
  • authentication method choose 'Normal Password'.
  • Click on 'OK'
  • Click on 'OK'

Restart Thunderbird.

Tommy Thompson
Tommy Thompson Question owner
more options

Thanks so much for your help,everything is working normal. I was worried I was going to have to change my mail program. Thanks again, Tommy