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I have had a new Firefox account open everyday for a week. All my information is gone and I am beyond furious!!

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I had an update on my Firefox and now all my data is gone. Everyday when I open Firefox I have to sign in to my account and my data is not all there. It's very random as to what is maintained and what is not. In my email I get A new sign to Firefox. I have tried resetting my Passwords only to find the next day some are gone some come back HELP I feel like I'm losing my mind!!!!!!

I had an update on my Firefox and now all my data is gone. Everyday when I open Firefox I have to sign in to my account and my data is not all there. It's very random as to what is maintained and what is not. In my email I get A new sign to Firefox. I have tried resetting my Passwords only to find the next day some are gone some come back HELP I feel like I'm losing my mind!!!!!!

Chosen solution

Hi CarolMitchell, I'm sorry to hear about this problem.

If you haven't already, could you close out of Firefox and do a normal system shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Any progress so far, or do we need to keep looking for your data in some other places?

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jscher2000
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8577 solutions 70121 answers

Chosen Solution

Hi CarolMitchell, I'm sorry to hear about this problem.

If you haven't already, could you close out of Firefox and do a normal system shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Any progress so far, or do we need to keep looking for your data in some other places?

Hi CarolMitchell, I'm sorry to hear about this problem. If you haven't already, could you close out of Firefox and do a normal system shutdown and restart to complete any pending updates and release any file locks. If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows: '''Profile Manager Page''' Inside Firefox, type or paste '''about:profiles''' in the address bar and press Enter/Return to load it. This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!) The profile that Firefox is currently using will have this: '''This is the profile in use and it cannot be deleted.''' Do you have another profile named '''default''' or default-''longnumber'' listed on this page? If so, you can check whether it is the one you were using recently by clicking its '''Launch profile in new browser''' button. If it isn't what you want, simply close that new window. If it IS what you want, back on the about:profiles page, click the '''Set as default profile''' button for that profile so Firefox uses it automatically at the next startup. Any progress so far, or do we need to keep looking for your data in some other places?
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Question owner

Thank you for your help! I will come to support with any other problems I have!

Thank you for your help! I will come to support with any other problems I have!
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