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Ask to save logins and passwords for websites, check mark keeps dissappearing

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the check mark on ---Ask to save logins and passwords for websites, keeps dissappearing. so the function does not work. this just started happening

the check mark on ---Ask to save logins and passwords for websites, keeps dissappearing. so the function does not work. this just started happening
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

McCoy
  • Top 10 Contributor
545 solutions 5138 answers

Helpful Reply

Hello mdkrx73,

Would you please make sure that you're not in permanent Private Browsing mode :

3-bar menu (or 'Tools') => Options => Privacy & Security => under "History" => Firefox will : choose : "Use custom settings for history" Uncheck : "Always use private browsing mode"

If that's not it : are you perhaps using an external password manager  ?

Hello mdkrx73, Would you please make sure that you're not in permanent Private Browsing mode : 3-bar menu (or 'Tools') => Options => Privacy & Security => under "History" => Firefox will : choose : "Use custom settings for history" Uncheck : "Always use private browsing mode" If that's not it : are you perhaps using an external password manager ?
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Question owner

everything you said is exactly that way on my computer...any other suggestions...This problem just started. had it fixed by geek squad another time but could not fix it this time

everything you said is exactly that way on my computer...any other suggestions...This problem just started. had it fixed by geek squad another time but could not fix it this time
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McCoy
  • Top 10 Contributor
545 solutions 5138 answers

Let's try Firefox in Safe Mode :

If Firefox is not running : Hold down the Shift key when starting Firefox.

If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !)

See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

And : https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems


If the above doesn't help either, would you please follow the steps in this article :

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Let's try Firefox in Safe Mode : If Firefox is not running : Hold down the Shift key when starting Firefox. If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !) See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode And : https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems --------------------------------------------------------------------------------------------- If the above doesn't help either, would you please follow the steps in this article : https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save
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cor-el
  • Top 10 Contributor
  • Moderator
17519 solutions 158412 answers

Are you using an external Password Manager like Roboform or "Trend Micro Password Manager" ?

If you have the "Trend Micro Password Manager" installed then try to uninstall this application via the Windows Control Panel.

Are you using an external Password Manager like Roboform or "Trend Micro Password Manager" ? If you have the "Trend Micro Password Manager" installed then try to uninstall this application via the Windows Control Panel.
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McCoy
  • Top 10 Contributor
545 solutions 5138 answers

McCoy said

If that's not it : are you perhaps using an external password manager  ?

And the answer is ...... (?)

''McCoy [[#answer-1227079|said]]'' <blockquote> If that's not it : are you perhaps using an external password manager ? </blockquote> And the answer is ...... (?)
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FredMcD
  • Top 10 Contributor
4254 solutions 59579 answers

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save '''Note:''' Some software, '''like''' Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.
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