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cannot send emails

  • 9 replies
  • 1 has this problem
  • 5 views
  • Last reply by sfhowes

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HELP please - since Monday 29/5/19 I can download emails from gmail using thunderbird 60.7.0 - BUT when I try and send I get 'login to server smtp.googlemail.com with user name XXXXX failed' 1 All smtp setting correct as required by thunderbird/gmail and unchanged (smtp.gmail.com, port 465 and SSL/TLS) 2 gmail test says the account is set up correctly 3 reset password from gmail pages, made no difference 4 on a couple of occasions when fiddling with settings emails have sent - but then failed immediately after

(i do notice that I have smtp set to smtp.gmail.com (as always has been, not changed) which is NOT the same smpt address as in the error message see image)

HELP please - since Monday 29/5/19 I can download emails from gmail using thunderbird 60.7.0 - BUT when I try and send I get 'login to server smtp.googlemail.com with user name XXXXX failed' 1 All smtp setting correct as required by thunderbird/gmail and unchanged (smtp.gmail.com, port 465 and SSL/TLS) 2 gmail test says the account is set up correctly 3 reset password from gmail pages, made no difference 4 on a couple of occasions when fiddling with settings emails have sent - but then failed immediately after (i do notice that I have smtp set to smtp.gmail.com (as always has been, not changed) which is NOT the same smpt address as in the error message see image)

All Replies (9)

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When you reset the password on the gmail webpage, did you edit or remove the one used by TB in Tools/Options/Security/Passwords/Saved Passwords? Is the authentication for the incoming and outgoing servers set to OAuth?

http://kb.mozillazine.org/Using_Gmail_with_Thunderbird_and_Mozilla_Suite

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it was some strange gobblyledegook one and I changed it to match my new google/gmail one - but made no difference.

Got exactly the same error message

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incoming authentication OAuth outgoing was normal password - changed it to Oauth - one email sent THEN the next one failed AGAIN - same message... sob sob!

see my first screen shot - then after it wont take my new password it gave me this error message (NB it says smpt.GOOGLEMAIL.com and not gmail.com as in my settings

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AAAGHH just checked 'saved password' and it's changed back to random stuff again -

changed it back, had to sign in to gmail again and it sent OK

3 tests sent successfully...

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-- and failed again

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Try removing all passwords/tokens from Saved Passwords, set OAuth authentication for incoming and outgoing servers, restart TB, and go through the OAuth process where you enter your normal account password and a token is stored in Options.

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worked once (to send 1 email) then failed again. removed passwords and repeated it ... no joy rebooted pc - BUT THAT DIDNT HELP EITHER

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sorted I think

under >account settings I changed outgoing server to smpt.googlemail.com (outgoing server still set at smpt.gmail.com) and it SEEMS to be working. Heaven knows what changed it over the weekend, maybe an update?

I MAY be back but THANK YOU

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For the server name, make sure it's smtp, not smpt.