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Web links received in Thunderbird emails not working in Firefox V67.0, 64Bit

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Emailed 'Links' worked with all prior versions of Firefox until installing 67.0 this yesterday. Firefox opens to 'New Tab' without linking to the selected webpage. (No website name in the new tab.) No net activity. Desired website can only be accessed via direct entry or 'cut & paste' entry of the URL.

Emailed 'Links' worked with all prior versions of Firefox until installing 67.0 this yesterday. Firefox opens to 'New Tab' without linking to the selected webpage. (No website name in the new tab.) No net activity. Desired website can only be accessed via direct entry or 'cut & paste' entry of the URL.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0
  • OpenH264 Video Codec

Application

  • Firefox 67.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0
  • Support URL: https://support.mozilla.org/1/firefox/67.0/WINNT/en-US/

Extensions

  • Kill Cookies for the browser 1.1 (kill-cookies@dsrini-open.com)
  • Search by Image 1.20.1 ({2e5ff8c8-32fe-46d0-9fc8-6b8986621f3c})

Javascript

  • incrementalGCEnabled: True

Graphics

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  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (AMD Radeon HD 5450 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000075d0) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8430 solutions 68766 answers

Hi TheUrbaneOne, there are some differences with how Firefox 67 works with profiles, and this might be related to how "external" links open in Firefox. I'm still trying to get an understanding of whether that is relevant.

Do you know whether your Firefox shortcut is customized with any command-line options related to profiles? For example, your shortcut Target might usually be:

"C:\Program Files\Mozilla Firefox\firefox.exe"

and a customized one might be

"C:\Program Files\Mozilla Firefox\firefox.exe" -P "workstuff"

Or if you were starting up directly into the Profile Manager

"C:\Program Files\Mozilla Firefox\firefox.exe" -P

Anything along those lines?

Hi TheUrbaneOne, there are some differences with how Firefox 67 works with profiles, and this might be related to how "external" links open in Firefox. I'm still trying to get an understanding of whether that is relevant. Do you know whether your Firefox shortcut is customized with any command-line options related to profiles? For example, your shortcut Target might usually be: "C:\Program Files\Mozilla Firefox\firefox.exe" and a customized one might be "C:\Program Files\Mozilla Firefox\firefox.exe" -P "workstuff" Or if you were starting up directly into the Profile Manager "C:\Program Files\Mozilla Firefox\firefox.exe" -P Anything along those lines?
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cor-el
  • Top 10 Contributor
  • Moderator
17176 solutions 155246 answers

Do you possibly have a xxxxxxxx.default and a xxxxxxxx.default-release profile folder?

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\
Do you possibly have a xxxxxxxx.default and a xxxxxxxx.default-release profile folder? *C:\Users\&lt;user&gt;\AppData\Roaming\Mozilla\Firefox\Profiles\
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Question owner

Is that a question or a statement? I have xxx.default no xxx.default-release. The system was working fine until I upgraded to 67.0 yesterday. Prior upgrade was last week. Firefox is also not taking links from the Taskbar/'Links' - with both emails and Taskbar/Links it just opens to 'New Tab' and does nothing else...

Is that a question or a statement? I have xxx.default no xxx.default-release. The system was working fine until I upgraded to 67.0 yesterday. Prior upgrade was last week. Firefox is also not taking links from the Taskbar/'Links' - with both emails and Taskbar/Links it just opens to 'New Tab' and does nothing else...
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Question owner

1) No customized shortcuts. 2) Has xxx.default does not have xxx.default-release

Again, the prior upgrade which i Installed about a week ago worked fine. Never problems until the installation of 67.0, 64 Bit yesterday afternoon. If I can get the prior version I would like to do a rollback...

1) No customized shortcuts. 2) Has xxx.default does not have xxx.default-release Again, the prior upgrade which i Installed about a week ago worked fine. Never problems until the installation of 67.0, 64 Bit yesterday afternoon. If I can get the prior version I would like to do a rollback...
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jscher2000
  • Top 10 Contributor
8430 solutions 68766 answers

Hi TheUrbaneOne, could you take a look on the Profile Manager page:

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

Firefox may list multiple profiles here, each with information about its folder locations (you can ignore that for the moment). The currently running profile should have:

This is the profile in use and it cannot be deleted.

If that profile has a button below its table to Set as default profile try clicking that button. If it doesn't have that button, then never mind.

Hi TheUrbaneOne, could you take a look on the Profile Manager page: Inside Firefox, type or paste '''about:profiles''' in the address bar and press Enter/Return to load it. Firefox may list multiple profiles here, each with information about its folder locations (you can ignore that for the moment). The currently running profile should have: '''This is the profile in use and it cannot be deleted.''' If that profile has a button below its table to '''Set as default profile''' try clicking that button. If it doesn't have that button, then never mind.
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Question owner

see attached...

see attached...
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jscher2000
  • Top 10 Contributor
8430 solutions 68766 answers

Hmm, there might be an issue in your Profiles.ini file. We are just beginning to get reports about external link issues, so I'm not sure what to recommend at this point. If you can tolerate the situation for a little longer, we may learn more from other sources.

Hmm, there might be an issue in your Profiles.ini file. We are just beginning to get reports about external link issues, so I'm not sure what to recommend at this point. If you can tolerate the situation for a little longer, we may learn more from other sources.
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cor-el
  • Top 10 Contributor
  • Moderator
17176 solutions 155246 answers

Try to rename/remove compatibility.ini in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page and go to the root location.

Try to rename/remove <b>compatibility.ini</b> in the Firefox profile folder with Firefox closed. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page and go to the root location. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox
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Question owner

I generally wait awhile before doing full version upgrades for this very reason. However, this time I just thought 'what-the-heck?'... guess I should have waited. It's not a crippling issue, just an inconvenience as it is a feature/function I depend on constantly. I'll try the suggestion mentioned by 'cor-el' regarding the compatibility.ini file and report back. But as long as similar reports are starting to be returned, if the issue is not immediately repaired I'll wait to see what transpires and eagerly download .01...

Back to you two shortly...

I generally wait awhile before doing full version upgrades for this very reason. However, this time I just thought 'what-the-heck?'... guess I should have waited. It's not a crippling issue, just an inconvenience as it is a feature/function I depend on constantly. I'll try the suggestion mentioned by 'cor-el' regarding the compatibility.ini file and report back. But as long as similar reports are starting to be returned, if the issue is not immediately repaired I'll wait to see what transpires and eagerly download .01... Back to you two shortly...
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Question owner

Okay - I'm back. Changed the compatibility.ini file name, tried both an emailed link in Thunderbird and a link in the Taskbar/'Links' - same situation. Firefox boots-up and stops at 'New Tab' - no linking.

FYI... The new compatibility.ini file generated by the Foxfire boot-up and the old copy were 100% identical in their scripting.

If there are other suggestions I am open to assisting. Otherwise, I can live with this issue for awhile while better heads than mine ponder the problem and devise a patch...

Thank you jscher2000 and cor-el.

Okay - I'm back. Changed the compatibility.ini file name, tried both an emailed link in Thunderbird and a link in the Taskbar/'Links' - same situation. Firefox boots-up and stops at 'New Tab' - no linking. FYI... The new compatibility.ini file generated by the Foxfire boot-up and the old copy were 100% identical in their scripting. If there are other suggestions I am open to assisting. Otherwise, I can live with this issue for awhile while better heads than mine ponder the problem and devise a patch... Thank you jscher2000 and cor-el.
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cor-el
  • Top 10 Contributor
  • Moderator
17176 solutions 155246 answers

What profile is opened if you check this in the "Help -> Troubleshooting Information" (about:support) page?

Is that the same profile that you use normally and that is set as default on the about:profiles page? You can open "about:" pages via the location/address bar

  • "about:" is a protocol to access special pages
What profile is opened if you check this in the "Help -> Troubleshooting Information" (about:support) page? Is that the same profile that you use normally and that is set as default on the about:profiles page? You can open "<b>about:</b>" pages via the location/address bar *"about:" is a protocol to access special pages
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Question owner

I have only one profile. And it is the same referenced profile in 'About:Profiles', Troubleshooting Information and confirmed in Windows Explorer. As I keep stating - everything worked perfectly until I updated to V67.0 ... ... ...

I have only one profile. And it is the same referenced profile in 'About:Profiles', Troubleshooting Information and confirmed in Windows Explorer. As I keep stating - everything worked perfectly until I updated to V67.0 ... ... ...
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jscher2000
  • Top 10 Contributor
8430 solutions 68766 answers

Hi TheUrbaneOne, if I understand correctly, when you use a link in Thunderbird, Firefox opens a useless window that doesn't navigate. Could you check the about:profiles page in that window? We are (half) expecting to see that there is a new profile being used for that window instead of your regular one (the one with .default on the end). But either way, if that about:profiles page has "Set as default profile" for your normal profile, please click it.

Hi TheUrbaneOne, if I understand correctly, when you use a link in Thunderbird, Firefox opens a useless window that doesn't navigate. Could you check the '''about:profiles''' page in ''that'' window? We are (half) expecting to see that there is a new profile being used for that window instead of your regular one (the one with .default on the end). But either way, if ''that'' about:profiles page has "Set as default profile" for your normal profile, please click it.
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Question owner

Are you not reading my responses??? I've answered this in almost every response... I HAVE ONLY ONE PROFILE - I sent a photo of the 'about:profiles' section at 5:30 PM yesterday. And I have the same problem with the 'Taskbar/Links'. (see attached)

Are you not reading my responses??? I've answered this in almost every response... I HAVE ONLY '''ONE''' PROFILE - I sent a photo of the 'about:profiles' section at 5:30 PM yesterday. And I have the same problem with the 'Taskbar/Links'. (see attached)
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Question owner

Obviously the problem is with the 'enhancements' added to V67.0. ¿Pop-up video blocker issues?

Obviously the problem is with the 'enhancements' added to V67.0. ¿Pop-up video blocker issues?
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Question owner

FYI, I also removed all blocking, rebooted the system and it didn't alter the problem. (see attached)

FYI, I also removed all blocking, rebooted the system and it didn't alter the problem. (see attached)
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jscher2000
  • Top 10 Contributor
8430 solutions 68766 answers

TheUrbaneOne said

Are you not reading my responses??? I've answered this in almost every response... I HAVE ONLY ONE PROFILE - I sent a photo of the 'about:profiles' section at 5:30 PM yesterday. And I have the same problem with the 'Taskbar/Links'. (see attached)

Yes, I'm reading your replies and comparing experiences of other posters with odd external link issues. However, I wasn't sure if you checked the about:profiles page in BOTH a normal working window AND the dysfunctional window generated by an external link. That is why I asked you to check that.

installs.ini and Profiles.ini

Firefox 67 has changed some settings files and I was hoping to repair any inconsistencies through the about:profiles screen. If that isn't possible, you could look at these files in a text editor. This is exploratory as I haven't had to ask other users to try this yet.

First, please set Windows to show all file extensions to ensure that any changes are made to the correct files. This page has the steps: https://www.bleepingcomputer.com/tutorials/how-to-show-file-extensions-in-windows/

Next, open the Firefox folder by pasting the following shortcut into the Windows 7 Start menu search box and pressing Enter to launch a new Windows Explorer window:

%APPDATA%\Mozilla\Firefox

This folder should have two INI files -- installs.ini and Profiles.ini -- as well as a Profiles folder and potentially some other folders.

INI files are plain text files with a specific structure to them. They are fairly easy to understand. However, it is important to only change them in a plain text editor and not a word processor that might insert formatting codes. The Windows "Notepad" program should work (right-click > Edit on most systems).

installs.ini

This file should contain at least one section headed by a random-looking identifier and listing a default profile. For example:

[369C369C369C369C]
Default=Profiles/abcd1234.default-release
Locked=1

This needs to match up with your actual default profile folder name.

Profiles.ini

This file may contain several sections but one should look roughly like this:

[Install369C369C369C369C]
Default=Profiles/abcd1234.default-release
Locked=1

Or in other words, it's the same, except the word Install appears before the random-looking identifier. Again, the profile folder listed under Default needs to match up with your actual default profile folder name.

Can you check whether those match and, if not, edit them?

''TheUrbaneOne [[#answer-1224915|said]]'' <blockquote> Are you not reading my responses??? I've answered this in almost every response... I HAVE ONLY '''ONE''' PROFILE - I sent a photo of the 'about:profiles' section at 5:30 PM yesterday. And I have the same problem with the 'Taskbar/Links'. (see attached) </blockquote> Yes, I'm reading your replies and comparing experiences of other posters with odd external link issues. However, I wasn't sure if you checked the about:profiles page in BOTH a normal working window AND the dysfunctional window generated by an external link. That is why I asked you to check that. '''''installs.ini and Profiles.ini''''' Firefox 67 has changed some settings files and I was hoping to repair any inconsistencies through the about:profiles screen. If that isn't possible, you could look at these files in a text editor. '''This is exploratory as I haven't had to ask other users to try this yet.''' First, please set Windows to show all file extensions to ensure that any changes are made to the correct files. This page has the steps: https://www.bleepingcomputer.com/tutorials/how-to-show-file-extensions-in-windows/ Next, open the Firefox folder by pasting the following shortcut into the Windows 7 Start menu search box and pressing Enter to launch a new Windows Explorer window: %APPDATA%\Mozilla\Firefox This folder should have two INI files -- installs.ini and Profiles.ini -- as well as a Profiles folder and potentially some other folders. INI files are plain text files with a specific structure to them. They are fairly easy to understand. However, it is important to only change them in a plain text editor and not a word processor that might insert formatting codes. The Windows "Notepad" program should work (right-click > Edit on most systems). '''installs.ini''' This file should contain at least one section headed by a random-looking identifier and listing a default profile. For example: [369C369C369C369C] Default=Profiles/'''abcd1234.default-release''' Locked=1 This needs to match up with your actual default profile folder name. '''Profiles.ini''' This file may contain several sections but one should look roughly like this: [Install369C369C369C369C] Default=Profiles/'''abcd1234.default-release''' Locked=1 Or in other words, it's the same, except the word Install appears before the random-looking identifier. Again, the profile folder listed under Default needs to match up with your actual default profile folder name. Can you check whether those match and, if not, edit them?
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Question owner

Only one .ini profile reference (see attached)

FYI... - Using <%APPDATA%\Mozilla\Firefox> brings up the search engine and not the requested information. - I accessed the information directly using Windows Explorer. - My Windows Explore is always set to show the extensions. - Though it has been many years since I have kept my certifications current I do have an extensive technical background in digital and broadcast engineering - so I am comfortable with whatever you ask me to look for.

Only one .ini profile reference (see attached) FYI... - Using <%APPDATA%\Mozilla\Firefox> brings up the search engine and not the requested information. - I accessed the information directly using Windows Explorer. - My Windows Explore is always set to show the extensions. - Though it has been many years since I have kept my certifications current I do have an extensive technical background in digital and broadcast engineering - so I am comfortable with whatever you ask me to look for.
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Question owner

Anyone have another idea or something else they would like me to check???

Anyone have another idea or something else they would like me to check???
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jscher2000
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8430 solutions 68766 answers

You could try the double-default-browser-switch to force Firefox to update those registry entries used for links. Let IE make itself the default browser (I think there is a button in the Internet Options control panel), and then let Firefox make itself the default browser again.

You could try the double-default-browser-switch to force Firefox to update those registry entries used for links. Let IE make itself the default browser (I think there is a button in the Internet Options control panel), and then let Firefox make itself the default browser again.
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