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I can't access my account

  • 3 replies
  • 1 has this problem
  • 74 views
  • Last reply by user1635552

user1635552
user1635552
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I lost access to my Firefox Account, and need to create a new account, but it won't let me use my email. Is there some way to get my old account deleted or unlinked from my email so that I can use Firefox?

I lost access to my Firefox Account, and need to create a new account, but it won't let me use my email. Is there some way to get my old account deleted or unlinked from my email so that I can use Firefox?

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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If you still have control of the email address used for your existing Firefox Account, then usually you can reset the password to regain control. This will delete previously stored data.

See: I've lost my Firefox Sync account information - What to do

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Is this about a Firefox account that uses two-factor authentication (2FA)?

user1635552
user1635552 Question owner
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cor-el said

Is this about a Firefox account that uses two-factor authentication (2FA)?

Yes, it is

Modified by user1635552