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My account suddenly now doesn't connect...IMAP related. Please help!

  • 3 replies
  • 3 have this problem
  • 3 views
  • Last reply by christ1

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Hi Everyone

I've used Thunderbird, without any problems, for years. All of a sudden I am unable to receive or send emails via the normal IMAP connection with my gmail account. I have checked settings but can't see why this would suddenly be a problem.

Out of interest, I've checked with Mac email and the connection/migration is fine.

If someone could help steer me out of this I would be very grateful.

Many thanks

Nick

Hi Everyone I've used Thunderbird, without any problems, for years. All of a sudden I am unable to receive or send emails via the normal IMAP connection with my gmail account. I have checked settings but can't see why this would suddenly be a problem. Out of interest, I've checked with Mac email and the connection/migration is fine. If someone could help steer me out of this I would be very grateful. Many thanks Nick

All Replies (3)

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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

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Application Basics

   Name: Thunderbird
   Version: 60.6.1
   Build ID: 20190325011617
   Update Channel: release
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:60.0) Gecko/20100101 Thunderbird/60.6.1
   OS: Darwin 18.0.0
   Multiprocess Windows: 0/0 (Disabled)
   Web Content Processes:
   Stylo: content = true (enabled by default), chrome = true (enabled by default)
   Enterprise Policies:
   Google Location Service Key: Missing
   Google SafeBrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports for the Last 3 Days
 All Crash Reports
 Extensions
     Name
     Version
     Enabled
     ID
     Lightning
     6.2.6.1
     true
     {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Security Software
   Type: Name
     Antivirus:
     Antispyware:
     Firewall:
 Graphics
     Features
     Compositing: Basic
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: CGL
     WebGL 1 Driver Renderer: Intel Inc. -- Intel(R) Iris(TM) Graphics 6100
     WebGL 1 Driver Version: 4.1 INTEL-12.0.34
     WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: CGL
     WebGL 2 Driver Renderer: Intel Inc. -- Intel(R) Iris(TM) Graphics 6100
     WebGL 2 Driver Version: 4.1 INTEL-12.0.34
     WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
     WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
     Uses Tiling: true
     Off Main Thread Painting Enabled: true
     Off Main Thread Painting Worker Count: 1
     GPU #1
     Active: Yes
     Vendor ID: 0x8086
     Device ID: 0x162b
   GPU #2
     Diagnostics
     AzureCanvasAccelerated: 0
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: none
     TileHeight: 1024
     TileWidth: 1024
     Decision Log
     HW_COMPOSITING: disabled by user: Disabled by pref
     OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled
     WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: Build doesn't include WebRender
   Crash Guard Disabled Features
   Workarounds
   Failure Log
 Media
     Audio Backend: audiounit
     Max Channels: 2
     Preferred Channel Layout: stereo
     Preferred Sample Rate: 44100
     Output Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Soundflower (2ch)
       SoundflowerEngine:0
       ma++ ingalls for Cycling '74
       Enabled
       None
       default: F32LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 44100 - 192000
       14 - 4096
       Soundflower (64ch)
       SoundflowerEngine:1
       ma++ ingalls for Cycling '74
       Enabled
       None
       default: F32LE, support: S16LE S16BE F32LE F32BE
       64
       default: 44100, support: 44100 - 192000
       14 - 4096
       Internal Speakers
       AppleHDAEngineOutput:1B,0,1,1:0
       Apple Inc.
       Enabled
       All
       default: F32LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 44100 - 96000
       779 - 4861
     Input Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Soundflower (2ch)
       SoundflowerEngine:0
       ma++ ingalls for Cycling '74
       Enabled
       None
       default: F32LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 44100 - 192000
       14 - 4096
       Soundflower (64ch)
       SoundflowerEngine:1
       ma++ ingalls for Cycling '74
       Enabled
       None
       default: F32LE, support: S16LE S16BE F32LE F32BE
       64
       default: 44100, support: 44100 - 192000
       14 - 4096
       Internal Microphone
       AppleHDAEngineInput:1B,0,1,0:1
       Apple Inc.
       Enabled
       All
       default: F32LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 44100 - 96000
       80 - 4162
 Important Modified Preferences
   accessibility.typeaheadfind.flashBar: 0
   browser.cache.disk.capacity: 358400
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.smart_size_cached_value: 358400
   browser.cache.disk.smart_size.first_run: false
   browser.cache.disk.smart_size.use_old_max: false
   extensions.lastAppVersion: 60.6.1
   font.internaluseonly.changed: false
   gfx.blacklist.dxva: 3
   media.gmp.storage.version.observed: 1
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   places.database.lastMaintenance: 1553691847
   places.history.expiration.transient_current_max_pages: 38693
   plugin.importedState: true
   security.sandbox.content.tempDirSuffix: {f9260974-1559-8f44-9769-2e8302da7e6b}
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1551688507
 Important Locked Preferences
 Places Database
 JavaScript
 Incremental GC: true
 Accessibility
   Activated: false
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.19
     4.19
     NSS
     3.36.7
     3.36.7
     NSSSMIME
     3.36.7
     3.36.7
     NSSSSL
     3.36.7
     3.36.7
     NSSUTIL
     3.36.7
     3.36.7
 Sandbox
   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
 Internationalisation & Localisation
     Application Settings
     Requested Locales: ["en-GB","en-US"]
     Available Locales: ["en-GB"]
     App Locales: ["en-GB"]
     Regional Preferences: ["en-GB"]
     Default Locale: "en-GB"
     Operating System
     System Locales: ["en-GB"]
     Regional Preferences: ["en-GB"]
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Your server settings look good.

All of a sudden I am unable to receive or send emails via the normal IMAP connection with my gmail account.

So what prevents you from getting mail? Is there any error message?