This thread was archived. Please ask a new question if you need help.
It won’t crash immediately at start up but will shortly after or when I go to a website. The latest crash report ID is bp-00d0e4a2-4878-458a-9822-006290190225
All Replies (3)
Product Firefox Release Channel release Version 61.0.2 Build ID 20180807170231 (2018-08-07) OS Windows 10 OS Version 10.0.17134
bp-00d0e4a2-4878-458a-9822-006290190225 Signature: nsSSLStatus::~nsSSLStatus
Uptime 37,523 seconds
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
This is for Sumo's Related Bugs 1509654 RESOLVED DUPLICATE Crash in nsSSLStatus::~nsSSLStatus
1490653 RESOLVED DUPLICATE Firefox crashes on startup via mozilla::net::CacheEntry::GetSecurityInfo using any profile visited by Firefox Nightly (64)
Let’s do a full clean re-install;
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.
Do Not remove any profile folders.
After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
The crash report is showing you are using Version 61.0.2
But Firefox is only at Version 61.0.1 Where did you get this?