X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

It won’t crash immediately at start up but will shortly after or when I go to a website. The latest crash report ID is bp-00d0e4a2-4878-458a-9822-006290190225

It won’t crash immediately at start up but will shortly after or when I go to a website. The latest crash report ID is bp-00d0e4a2-4878-458a-9822-006290190225
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 12_1_4 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0 Mobile/15E148 Safari/604.1

More Information

FredMcD
  • Top 10 Contributor
4148 solutions 57908 answers

Product Firefox Release Channel release Version 61.0.2 Build ID 20180807170231 (2018-08-07) OS Windows 10 OS Version 10.0.17134

bp-00d0e4a2-4878-458a-9822-006290190225 Signature: nsSSLStatus::~nsSSLStatus

Uptime 37,523 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

This is for Sumo's Related Bugs 1509654 RESOLVED DUPLICATE Crash in nsSSLStatus::~nsSSLStatus

1490653 RESOLVED DUPLICATE Firefox crashes on startup via mozilla::net::CacheEntry::GetSecurityInfo using any profile visited by Firefox Nightly (64)

Product Firefox Release Channel release Version 61.0.2 Build ID 20180807170231 (2018-08-07) OS Windows 10 OS Version 10.0.17134 bp-00d0e4a2-4878-458a-9822-006290190225 Signature: nsSSLStatus::~nsSSLStatus Uptime 37,523 seconds Crash Reason EXCEPTION_ACCESS_VIOLATION_READ This is for Sumo's Related Bugs 1509654 RESOLVED DUPLICATE Crash in nsSSLStatus::~nsSSLStatus 1490653 RESOLVED DUPLICATE Firefox crashes on startup via mozilla::net::CacheEntry::GetSecurityInfo using any profile visited by Firefox Nightly (64)
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4148 solutions 57908 answers

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4148 solutions 57908 answers

The crash report is showing you are using Version 61.0.2

But Firefox is only at Version 61.0.1 Where did you get this?

The crash report is showing you are using Version 61.0.2 But Firefox is only at Version 61.0.1 Where did you get this?
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.