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account wizard problem

Posted

When trying to access some websites, I get a popup that says I need to set up an account with Account Wizard. This account will collect the info needed. If i don't know the info asked for, i need to contact ISP or system admin. Behind this popup is a page from Mozilla-looks like a page on which one would write a letter. What is this, how do i delete it so I can view the website ? This doesn't happen with every website.

When trying to access some websites, I get a popup that says I need to set up an account with Account Wizard. This account will collect the info needed. If i don't know the info asked for, i need to contact ISP or system admin. Behind this popup is a page from Mozilla-looks like a page on which one would write a letter. What is this, how do i delete it so I can view the website ? This doesn't happen with every website.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0

More Information

Wesley Branton
  • Top 10 Contributor
573 solutions 4883 answers

This doesn't sound like a legitimate popup to me.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection built-in.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

This doesn't sound like a legitimate popup to me. Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [https://www.microsoft.com/en-us/wdsi/products/scanner Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] (for more info, see this [https://www.bleepingcomputer.com/download/tdsskiller/ alternate TDSSKiller download page]) * [https://www.malwarebytes.com/adwcleaner/ AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [https://support.microsoft.com/help/14210/security-essentials-download Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection [https://www.microsoft.com/windows/windows-defender built-in]. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!
FredMcD
  • Top 10 Contributor
4185 solutions 58417 answers

It’s very sad, but many software downloaders/ installers will trick you into installing not only their program, but other programs as well.

You have heard of the fine print in shady contracts, right? Well, some installers you need to look at the itsy bitsy teeny weeny fine print.

You are thinking you are giving the installer permission to install the program you want by using the recommended option. But if you use the Manual Option Instead, you discover all kinds of stuff that you do not even know what it is or what it does.

From now on, everyone needs to Use The Manual Option to put a stop to this.

Note that these programs can also change browser/computer settings.

It’s very sad, but many software downloaders/ installers will trick you into installing not only their program, but '''other programs as well. ''' You have heard of the '''fine print in shady''' '''contracts, ''' right? Well, some installers you need to look at the '''itsy bitsy teeny weeny fine print. ''' You are thinking you are giving the installer permission to install the program you want by using the '''recommended''' option. But if you use the '''Manual Option Instead, ''' you discover all kinds of stuff that '''you do not even know what it is or what it does. ''' From now on, everyone needs to '''Use The Manual Option''' to put a stop to this. '''Note''' that these programs can also change browser/computer settings.