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Every time I input my name into a name space firefox crashes and shuts down and everything is lost. In an instant

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

Muddyslippers
Muddyslippers
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This has happened for quite some time now. When filling in forms, every time I put in my first name, or even start typing it, Firefox crashes totally and is gone in an instant. It makes things very difficult!! and sometimes quite expensive when it happens during flight booking (as happened tonight - cost me another £40.... Please could you tell me what to do. I have an Apple Macbook pro. I'm running the most recent version of Firefox. My first name is Alison by the way, in case that makes a difference....

Thanks

This has happened for quite some time now. When filling in forms, every time I put in my first name, or even start typing it, Firefox crashes totally and is gone in an instant. It makes things very difficult!! and sometimes quite expensive when it happens during flight booking (as happened tonight - cost me another £40.... Please could you tell me what to do. I have an Apple Macbook pro. I'm running the most recent version of Firefox. My first name is Alison by the way, in case that makes a difference.... Thanks

All Replies (2)

WestEnd
WestEnd
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How did you upgrade or install firefox?

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.