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How do I upgrade Traps Agent to resolve Firefox not opening

Posted

Firefox suddenly stopped opening and re-installing hasn't helped.

Firefox suddenly stopped opening and re-installing hasn't helped.

Chosen solution

LadyGDiver said

Can't see Traps or Palo Alto in Windows Control Panel. Could it have another name?

I'm beginning to wonder if you even have Traps Agent installed - see my penultimate post ......

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36

More Information

Shadow110 1072 solutions 14836 answers

When you have a chance to pass on critical information when contacting a Support Site, Please share it. As nothing to start with, Nothing. Not ta !

Please give self a scan : https://www.malwarebytes.com/ If that fails please grab your Bookmarks as per below or just grab you Profile. as well as delete cracked programs or cracks

Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt.

Please Refresh but do this 1st:

then

Continue with this or go to Malwarebytes Forum

Please let us know if this solved your issue or if need further assistance

When you have a chance to pass on critical information when contacting a Support Site, Please share it. As nothing to start with, Nothing. Not ta ! Please give self a scan : https://www.malwarebytes.com/ If that fails please grab your Bookmarks as per below or just grab you Profile. as well as delete cracked programs or cracks : Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Continue with this or go to Malwarebytes Forum *https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Please let us know if this solved your issue or if need further assistance

Modified by Shadow110

FredMcD
  • Top 10 Contributor
4246 solutions 59400 answers

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}

Question owner

I have run Malwarebytes and quarantined a Microsoft file it identified but Firefox still won't open. I can't see how to Refresh or try in Safe Mode because the buttons wont work outside Firefox which I can't open.

I have run Malwarebytes and quarantined a Microsoft file it identified but Firefox still won't open. I can't see how to Refresh or try in Safe Mode because the buttons wont work outside Firefox which I can't open.
Shadow110 1072 solutions 14836 answers

Hi, please try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 62.0.0 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

Hi, please try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Reinstall with Current Release Firefox 62.0.0 with a Full Version Installer *https://www.mozilla.org/firefox/all/ Please let us know if this solved your issue or if need further assistance.

Question owner

Hi I didn't find any Mozilla files in the Program files and Program data and the (x86) couldn't be found. I ran Disk Cleanup and reinstalled using your link. Firefox still wont open sadly.

Hi I didn't find any Mozilla files in the Program files and Program data and the (x86) couldn't be found. I ran Disk Cleanup and reinstalled using your link. Firefox still wont open sadly.
McCoy
  • Top 10 Contributor
534 solutions 5035 answers

You could consider to uninstall Paloalto Traps Agent .....

To either uninstall or upgrade Traps see these instructions

Also see : https://www.cocheno.com/2017/07/uninstall-paloalto-traps-agent/

You could consider to uninstall Paloalto Traps Agent ..... To either uninstall or upgrade Traps see [https://www.paloaltonetworks.com/documentation/41/endpoint/endpoint-admin-guide/manage-the-endpoints/manage-traps-action-rules/uninstall-or-upgrade-traps-on-the-endpoint these instructions] Also see : https://www.cocheno.com/2017/07/uninstall-paloalto-traps-agent/
FredMcD
  • Top 10 Contributor
4246 solutions 59400 answers

Open the File Explorer on your computer to C: Then have it search for Firefox.exe Let us know the results.

Open the File Explorer on your computer to '''C:''' Then have it search for '''Firefox.exe''' Let us know the results.

Question owner

Sadly I cannot follow the instructions to uninstall Traps. I attach results of Firefox.exe search

Sadly I cannot follow the instructions to uninstall Traps. I attach results of Firefox.exe search
McCoy
  • Top 10 Contributor
534 solutions 5035 answers

LadyGDiver said

Sadly I cannot follow the instructions to uninstall Traps. I attach results of Firefox.exe search

Maybe you could ask their support :

https://support.paloaltonetworks.com/support

Also see this bug report :

https://bugzilla.mozilla.org/show_bug.cgi?id=1434719

''LadyGDiver [[#answer-1155629|said]]'' <blockquote> Sadly I cannot follow the instructions to uninstall Traps. I attach results of Firefox.exe search </blockquote> Maybe you could ask their support : https://support.paloaltonetworks.com/support Also see this bug report : https://bugzilla.mozilla.org/show_bug.cgi?id=1434719
FredMcD
  • Top 10 Contributor
4246 solutions 59400 answers

LadyGDiver said

I attach results of Firefox.exe search

It looks like your Firefox was stored in the C:\Program Files folder. That is why you could not find it. Follow Pkshadow's instructions;

https://support.mozilla.org/en-US/questions/1233907#answer-1154713

And let us know the results.

Note: I recommend you delete the Firefox Installer that is listed and download the current, unless you want a different Firefox.

''LadyGDiver [[#answer-1155629|said]]'' <blockquote> I attach results of Firefox.exe search </blockquote> It looks like your Firefox was stored in the '''C:\Program Files''' folder. That is why you could not find it. Follow '''Pkshadow's''' instructions; https://support.mozilla.org/en-US/questions/1233907#answer-1154713 And let us know the results. Note: I recommend you delete the Firefox Installer that is listed and download the current, unless you want a different Firefox.
McCoy
  • Top 10 Contributor
534 solutions 5035 answers
To upgrade Traps Agent on Windows 10 : https://www.paloaltonetworks.com/documentation/traps/5-0/traps-agent-user-guide/traps-agent-for-windows/use-the-traps-agent-for-windows and : https://www.paloaltonetworks.com/documentation/traps/5-0/traps-agent-release-notes To uninstall Traps Agent on Windows 10 : https://www.paloaltonetworks.com/documentation/traps/5-0/traps-agent-user-guide/traps-agent-for-windows/uninstall-the-traps-agent-for-windows Also see this thread : https://support.mozilla.org/en-US/questions/1205237

Question owner

I have repeated search for Firefox.exe files and nothing found but re-installed Firefox still doesn't open so I guess Traps is the issue. Thanks

I have repeated search for Firefox.exe files and nothing found but re-installed Firefox still doesn't open so I guess Traps is the issue. Thanks
McCoy
  • Top 10 Contributor
534 solutions 5035 answers

LadyGDiver said

I have repeated search for Firefox.exe files and nothing found but re-installed Firefox still doesn't open so I guess Traps is the issue. Thanks

Would you please follow the steps in my last post (either upgrade or uninstall Traps Agent)  ?

''LadyGDiver [[#answer-1155693|said]]'' <blockquote> I have repeated search for Firefox.exe files and nothing found but re-installed Firefox still doesn't open so I guess Traps is the issue. Thanks </blockquote> Would you please follow the steps in my last post (either upgrade or uninstall Traps Agent) ?

Question owner

I can't locate the Traps agent in Apps or by searching C:

I can't locate the Traps agent in Apps or by searching C:
McCoy
  • Top 10 Contributor
534 solutions 5035 answers

LadyGDiver said

I can't locate the Traps agent in Apps or by searching C:

Have you tried Windows Control Panel => (Programs ) Programs and Features  ?

''LadyGDiver [[#answer-1155703|said]]'' <blockquote> I can't locate the Traps agent in Apps or by searching C: </blockquote> Have you tried Windows Control Panel => (Programs ) Programs and Features ?

Question owner

Can't see Traps or Palo Alto in Windows Control Panel. Could it have another name?

Can't see Traps or Palo Alto in Windows Control Panel. Could it have another name?
McCoy
  • Top 10 Contributor
534 solutions 5035 answers

I've been given you the advice to either upgrade or uninstall Traps Agent, merely based on the header of your original question.

If it can't be found anywhere on your system : do you remember installing Traps Agent  ? And if so : do you remember how you installed it  ?

If Traps Agent is not the cause of Firefox not starting, maybe you could take a look at this article (in case this happens since the last update) :

https://support.mozilla.org/en-US/kb/firefox-wont-start-find-solutions#w_firefox-will-not-start-after-updating

I've been given you the advice to either upgrade or uninstall Traps Agent, merely based on the header of your original question. If it can't be found anywhere on your system : do you remember installing Traps Agent ? And if so : do you remember how you installed it ? If Traps Agent is not the cause of Firefox not starting, maybe you could take a look at this article (in case this happens since the last update) : https://support.mozilla.org/en-US/kb/firefox-wont-start-find-solutions#w_firefox-will-not-start-after-updating
McCoy
  • Top 10 Contributor
534 solutions 5035 answers

Chosen Solution

LadyGDiver said

Can't see Traps or Palo Alto in Windows Control Panel. Could it have another name?

I'm beginning to wonder if you even have Traps Agent installed - see my penultimate post ......

''LadyGDiver [[#answer-1155711|said]]'' <blockquote> Can't see Traps or Palo Alto in Windows Control Panel. Could it have another name? </blockquote> I'm beginning to wonder if you even have Traps Agent installed - see my penultimate post ......

Question owner

Finally Firefox has now opened after repetitively uninstalling and re-installing. Maybe the repeated Windows Disk Cleanup has got rid of a corrupt file. Firefox stopped working suddenly while I was using Etihad website. Thanks for your help all.

Finally Firefox has now opened after repetitively uninstalling and re-installing. Maybe the repeated Windows Disk Cleanup has got rid of a corrupt file. Firefox stopped working suddenly while I was using Etihad website. Thanks for your help all.
McCoy
  • Top 10 Contributor
534 solutions 5035 answers

LadyGDiver said

Finally Firefox has now opened after repetitively uninstalling and re-installing. Maybe the repeated Windows Disk Cleanup has got rid of a corrupt file. Firefox stopped working suddenly while I was using Etihad website. Thanks for your help all.

I sure am glad that you finally got Firefox to open  !

I noticed that you marked my post as Chosen Solution, but I didn't really solve your problem - you did that all by yourself (great job  !)

You can remove the Chosen Solution mark from my post by clicking on the "Undo" button to the right of that post and then mark your own (last)
post ......

''LadyGDiver [[#answer-1156065|said]]'' <blockquote> Finally Firefox has now opened after repetitively uninstalling and re-installing. Maybe the repeated Windows Disk Cleanup has got rid of a corrupt file. Firefox stopped working suddenly while I was using Etihad website. Thanks for your help all. </blockquote> I sure am glad that you finally got Firefox to open ! I noticed that you marked my post as Chosen Solution, but I didn't really solve your problem - you did that all by yourself (great job !) You can remove the Chosen Solution mark from my post by clicking on the "Undo" button to the right of that post and then mark your own (last) <BR>post ......