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how can i get firefox "helper" to remember my password so i dont have to input each time i open firefox (using mac ios)?

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i just installed "helper". using mac OS X El Capitan. each time i open firefox, i have to input my master mac password to use helper. how can i bypass this?

thanks...this is my first post!

i just installed "helper". using mac OS X El Capitan. each time i open firefox, i have to input my master mac password to use helper. how can i bypass this? thanks...this is my first post!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 30.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:60.0) Gecko/20100101 Firefox/60.0

More Information

WestEnd
  • Top 25 Contributor
60 solutions 5379 answers

If helper isn't a FF created software you will have to read the FAQ from the site where you got the software "helper" from.

If helper isn't a FF created software you will have to read the FAQ from the site where you got the software "helper" from.

Question owner

WestEnd said

If helper isn't a FF created software you will have to read the FAQ from the site where you got the software "helper" from.

it's an FF created software. that's why i'm baffled!

''WestEnd [[#answer-1141629|said]]'' <blockquote> If helper isn't a FF created software you will have to read the FAQ from the site where you got the software "helper" from. </blockquote> it's an FF created software. that's why i'm baffled!
Shadow110 1072 solutions 14836 answers

Helper is used during the uninstall process. It may have other functions but not heard of any.

How did you install this ? It should install while installing Firefox itself. Are you getting the install file from here : https://www.mozilla.org/firefox/all/ ? Passwords are not in the main program files of Firefox but in your Profile logins.json (passwords) and key4.db (58+) or key3.db (57 and older) (decryption key) for Passwords saved in the Password Manager.

Helper is used during the uninstall process. It may have other functions but not heard of any. How did you install this ? It should install while installing Firefox itself. Are you getting the install file from here : https://www.mozilla.org/firefox/all/ ? Passwords are not in the main program files of Firefox but in your Profile logins.json (passwords) and key4.db (58+) or key3.db (57 and older) (decryption key) for Passwords saved in the Password Manager.
Shadow110 1072 solutions 14836 answers

oops.

oops.

Modified by Shadow110

McCoy
  • Top 10 Contributor
534 solutions 5035 answers

You can't be talking about 'Application Update Service Helper' - are you talking about an add-on  ? If so, could you let us know which one, as there are many with the word 'Helper' in the title.

You can't be talking about 'Application Update Service Helper' - are you talking about an add-on ? If so, could you let us know which one, as there are many with the word 'Helper' in the title.

Question owner

this is what it is...and i just want a way to not have to enter my admin password each time i open firefox. any thoughts??

https://www.ghacks.net/2016/11/04/application-update-service-helper/

this is what it is...and i just want a way to not have to enter my admin password each time i open firefox. any thoughts?? https://www.ghacks.net/2016/11/04/application-update-service-helper/
McCoy
  • Top 10 Contributor
534 solutions 5035 answers

cliffordbarnabus said

this is what it is...and i just want a way to not have to enter my admin password each time i open firefox. any thoughts?? https://www.ghacks.net/2016/11/04/application-update-service-helper/

So you are talking about the Application Update Service Helper'.

Would you please answer Pkshadow's question :

" How did you install this ? It should install while installing Firefox itself. Are you getting the install file from here : https://www.mozilla.org/firefox/all/ ? "

''cliffordbarnabus [[#answer-1141745|said]]'' <blockquote> this is what it is...and i just want a way to not have to enter my admin password each time i open firefox. any thoughts?? https://www.ghacks.net/2016/11/04/application-update-service-helper/ </blockquote> So you ''are'' talking about the Application Update Service Helper'. Would you please answer Pkshadow's question : "'' How did you install this ? It should install while installing Firefox itself. Are you getting the install file from here : https://www.mozilla.org/firefox/all/ ? '' "
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

I'm not sure why you are doing that. just install Firefox. Download it from www.getfirefox.com, you don't have to install that add-on.

You are out of date as well BTW

I'm not sure why you are doing that. just install Firefox. Download it from www.getfirefox.com, you don't have to install that add-on. You are out of date as well BTW

Question owner

Tyler Downer said

I'm not sure why you are doing that. just install Firefox. Download it from www.getfirefox.com, you don't have to install that add-on. You are out of date as well BTW

what do you mean i'm "out of date?"

''Tyler Downer [[#answer-1141749|said]]'' <blockquote> I'm not sure why you are doing that. just install Firefox. Download it from www.getfirefox.com, you don't have to install that add-on. You are out of date as well BTW </blockquote> what do you mean i'm "out of date?"

Question owner

McCoy said

cliffordbarnabus said
this is what it is...and i just want a way to not have to enter my admin password each time i open firefox. any thoughts?? https://www.ghacks.net/2016/11/04/application-update-service-helper/

So you are talking about the Application Update Service Helper'.

Would you please answer Pkshadow's question :

" How did you install this ? It should install while installing Firefox itself. Are you getting the install file from here : https://www.mozilla.org/firefox/all/ ? "

i installed it because it popped up as something "recommended" when i opened firefox today. thanks!

''McCoy [[#answer-1141748|said]]'' <blockquote> ''cliffordbarnabus [[#answer-1141745|said]]'' <blockquote> this is what it is...and i just want a way to not have to enter my admin password each time i open firefox. any thoughts?? https://www.ghacks.net/2016/11/04/application-update-service-helper/ </blockquote> So you ''are'' talking about the Application Update Service Helper'. Would you please answer Pkshadow's question : "'' How did you install this ? It should install while installing Firefox itself. Are you getting the install file from here : https://www.mozilla.org/firefox/all/ ? '' " </blockquote> i installed it because it popped up as something "recommended" when i opened firefox today. thanks!
McCoy
  • Top 10 Contributor
534 solutions 5035 answers

cliffordbarnabus said

i installed it because it popped up as something "recommended" when i opened firefox today. thanks!

And you are absolutely sure that this 'recommendation' was about the Application Update Service Helper' and not something else  ? It will probably not be possible to provide a screenshot of this pop-up  ?

And 'you're out of date' means that your system details show that you are running an older version of Firefox - the latest version is 61.0.2, which you can download (in your preferred language) from here :

https://www.mozilla.org/firefox/all/

The Application Update Service Helper is a built-in extension, which you do not have to install yourself and it definately will not ask you for your password - I may be overly suspicious, but I want to rule out that you're dealing with malware.

''cliffordbarnabus [[#answer-1141845|said]]'' <blockquote> i installed it because it popped up as something "recommended" when i opened firefox today. thanks! </blockquote> And you are absolutely sure that this 'recommendation' was about the Application Update Service Helper' and not something else ? It will probably not be possible to provide a screenshot of this pop-up ? And 'you're out of date' means that your system details show that you are running an older version of Firefox - the latest version is '''61.0.2''', which you can download (in your preferred language) from here : https://www.mozilla.org/firefox/all/ The Application Update Service Helper is a ''built-in'' extension, which you do ''not'' have to install yourself and it definately will not ask you for your password - I may be overly suspicious, but I want to rule out that you're dealing with malware.
Shadow110 1072 solutions 14836 answers
Always wise : https://www.malwarebytes.com/mac/
James
  • Moderator
1595 solutions 11242 answers

However keep in mind that the current ESR is 60.1.0 ESR and the useragent shows as if you have Firefox 60.0 Release. So if the OP is using 60.0 ESR then it is not outdated.

However keep in mind that the current ESR is [https://www.mozilla.org/en-US/firefox/organizations/ 60.1.0] ESR and the useragent shows as if you have Firefox 60.0 Release. So if the OP is using 60.0 ESR then it is not outdated.

Modified by James

McCoy
  • Top 10 Contributor
534 solutions 5035 answers

James said

However keep in mind that the current ESR is 60.1.0 ESR and the useragent shows as if you have Firefox 60.0 Release. So if the OP is using 60.0 ESR then it is not outdated.

Good point  ! Never even crossed my mind that the OP might be using an ESR version ......

''James [[#answer-1141874|said]]'' <blockquote> However keep in mind that the current ESR is [https://www.mozilla.org/en-US/firefox/organizations/ 60.1.0] ESR and the useragent shows as if you have Firefox 60.0 Release. So if the OP is using 60.0 ESR then it is not outdated. </blockquote> Good point ! Never even crossed my mind that the OP might be using an ESR version ......
McCoy
  • Top 10 Contributor
534 solutions 5035 answers

cliffordbarnabus said

I just want a way to not have to enter my admin password each time i open firefox. any thoughts??

Would it be possible to provide a screenshot that shows where/how you are asked to enter your admin password  ?

If you need help to create a screenshot, please see :

How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

''cliffordbarnabus [[#answer-1141745|said]]'' <blockquote> I just want a way to not have to enter my admin password each time i open firefox. any thoughts?? </blockquote> Would it be possible to provide a screenshot that shows where/how you are asked to enter your admin password ? If you need help to create a screenshot, please see : [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the '''Post your reply''' box. This will help us to visualize the problem.

Question owner

thanks for all the help. i just hit cancel when it asked for my password. so i guess the helper isn't "helping", but at least i don't have to put in my password every time!

thanks for all the help. i just hit cancel when it asked for my password. so i guess the helper isn't "helping", but at least i don't have to put in my password every time!
McCoy
  • Top 10 Contributor
534 solutions 5035 answers

Now I'm even more curious as to where/how you are (or I say should were ) asked to enter your password ....

Also : when you go to Preferences => Add-ons => Extensions :

is the 'Application Update Service Helper' listed there  ?

Now I'm even more curious as to where/how you are (or I say should ''were'' ) asked to enter your password .... Also : when you go to Preferences => Add-ons => Extensions : is the 'Application Update Service Helper' listed there ?

Modified by McCoy