When Trying To Send Email Thunderbird Tries To Connect To The Wrong Server
I have a personal email account on yandex.com. It's setup within thunderbird, along with other accounts I run.
The past few days I have not been able to send emails due to failure connecting to the smptp server.
Now as it tries to connect I noticed (see attached print screen) that while I send an email from my yandex account, thunderbird is showing that it's attempting to connect to a gmx.com server (which is a different email account I have).
I have checked settings and configuration and servers are as they should be, so why on earth is this happening?
Any help to resolve this issue would be welcome as I am unable to use my email accounts in thunderbird.
All Replies (20)
Here's the screenshot showing the issue
Go to the Help menu. Select Troubleshooting Information Unchecked the box to include account names Click Copy to Clipboard Paste that info into a reply window here on the forum If you get a Too Much Info error delete all the printer info.
Airmail, Thanks, here's the info:
Application Basics
Name: Thunderbird Version: 52.8.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.8.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180516145259 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (imap) imap.gmx.com:993, SSL, passwordCleartext OUTGOING: , mail.gmx.com:465, SSL, passwordCleartext, true
account10: INCOMING: account10, , (imap) imap.yandex.com:993, SSL, passwordCleartext OUTGOING: , smtp.yandex.com:465, SSL, passwordCleartext, true
account11: INCOMING: account11, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account12: INCOMING: account12, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports
Extensions Lightning, 5.4.8, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 extensions.lastAppVersion: 52.8.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: c1cc1fef-cc64-44b3-9e50-15e80a8fc34 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1526738112 places.history.expiration.transient_current_max_pages: 122334 security.sandbox.content.tempDirSuffix: {88eb6883-3519-4260-9245-f8e6f2f93eb1}
Graphics
GPU #1 Description: Intel(R) HD Graphics 620 Vendor ID: 0x8086 Device ID: 0x5916 RAM: Unknown Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Driver Version: 23.20.16.4849 Driver Date: 10-27-2017
Features Direct2D: false DirectWrite: true (10.0.17134.1) WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.13.1 4.13.1
NSS 3.28.6 3.28.6
NSS Util 3.28.6 3.28.6
NSS SSL 3.28.6 3.28.6
NSS S/MIME 3.28.6 3.28.6
I do not see anything obvious. Each account seems to have the matching SMTP server. Maybe someone will spot something I am not seeing.
Airmail. Thanks for taking a look, yes I too had checked the server settings and the configurations seemed fine. That's one reason why I was puzzled by this issue, and until its resolved I'm unable to use my emails accounts, Hope someone can assist in providing a solution.
Did you add the yandex account to the gmx account as an alias address?
Under Tools/Account Settings, select the yandex account in the left pane, then check Outgoing Server (SMTP) in the lower right pane. Is the yandex smtp server selected, as your previous post suggests it should be?
Identities is the obvious thing to look at here, but normally I would expect additional identities with differing SMTP server to appear in the troubleshooting information as a second SMTP server line.
However in case my knowledge is not complete in this, please look at the manage identities button in each account to make sure that an additional identity is not configured on any of the account with the wrong SMTP server configured for the identity.
When you go into the compose window, click the drop down list for the from. IS there only one entry for the address listed. The ability to "change/edit " the from in the compose windows came with the last Thunderbird version. I am wondering if this might be in someway related to that. Please also confirm you are not using the "Customize from address" on the end of that drop down list to set the from address. That would definitely lead to this sort of issue I would think.
sfhowes, firstly thank you for so kindly offering advice.
I did not create an alias address with my GMX account.
As to my Yandex account, yes the Outgoing Server (SMTP) is correctly showing as configured to Yandex
Matt, Thanks for responding, I appreciate your kindness.
Having taken a look, following your suggestion, on the attached screenshot you can see the result. Hmmmm
UPDATE
So this morning my email account was suddenly working, able to send without the issues mentioned above. All very curious and makes me wonder if the problem was somehow a Thunderbird glitch? I'm hoping it will remain in working order, meanwhile I remain baffled why these obstacles arouse and what caused it. Will keep you posted.....
Shall do and thanks for your advice,
Update....
Email account in Thunderbird was (without knowing why) suddenly working fine, this lasted only a few days as today when emailing the issue of not being able to connect to the server resurfaced (although at least this time the server address was correct)
" Sending of the message failed.The message could not be sent because the connection to Outgoing server (SMTP) smtp.yandex.com timed out. Try again."
I'm hoping this is a Yandex glitch and not Thunderbird....
...well having tried via Thunderbird to send an email from a GMX account I have that also failed to send due to connection failure to the server...I am now concluding the issue is very much linked to Thunderbird..Anyone got any ideas on what may be causing this?
Server timeouts are often caused by incompatible security/AV/firewall programs, and one way to check is to start Windows in safe mode and then see if TB performance changes. If the timeouts are no longer present, you should set your security program(s) to not scan email (e.g. add the TB profile folder as an exception) and not scan email network connections.
Hi sfhowes, thanks for your thoughts on that. I am happy to try that out, however I wonder, if such timeouts are triggered by incompatible firewall/security surely that would not be an intermittent issue but apply consistently? What do you think?
...the problem with opening in Safe Mode is that it shuts down the internet connection, so not able to test if emails can be sent in TB
It might depend on how frequently the AV program updates itself, or when a TB update occurs. The fact it happens with two different services suggests it's not related to failures at the server end, but if it's not caused by security programs (easy to check with safe mode), it could also be hardware related, e.g. router or network adapter. Past users have sometimes fixed connection errors with a simple reboot of their modem/router.
mogruith said
...the problem with opening in Safe Mode is that it shuts down the internet connection, so not able to test if emails can be sent in TB
Apply safe mode with networking.
For Windows 10, Shift+Restart, Troubleshoot, Advanced Options, Startup Settings, Restart, 5 (Safe mode with networking).
https://support.microsoft.com/en-ca/help/12376/windows-10-start-your-pc-in-safe-mode
Modified
..thanks will give that a go...