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The screen freezes each time I try to read articles contained within emails from The American Prospect.

Posted

Beginning four days ago, the screen freezes when, having opened an email from a magazine, I click on and try to read an article contained within the email. The screen does not freeze when I go directly from MSN to a news story from the Post or Times or Guardian, only when I'm in my Hotmail account. AND it does not freeze when I access that account using Safari. I know I'm now out of date and unsupported, whatever that means, but I'm told the only solution to that is to relegate this lovely Mac to the scrapheap. Anyway, this new habit of freezing is a specific problem which should have a specific solution short of buying a new computer. Thanks for your help.

Beginning four days ago, the screen freezes when, having opened an email from a magazine, I click on and try to read an article contained within the email. The screen does not freeze when I go directly from MSN to a news story from the Post or Times or Guardian, only when I'm in my Hotmail account. AND it does not freeze when I access that account using Safari. I know I'm now out of date and unsupported, whatever that means, but I'm told the only solution to that is to relegate this lovely Mac to the scrapheap. Anyway, this new habit of freezing is a specific problem which should have a specific solution short of buying a new computer. Thanks for your help.

Additional System Details

Installed Plug-ins

  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 29.0 r0
  • iPhoto6

Application

  • Firefox 48.0.2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:48.0) Gecko/20100101 Firefox/48.0
  • Support URL: https://support.mozilla.org/1/firefox/48.0.2/Darwin/en-US/

Extensions

  • Firefox Hello 3.0.0 (loop@mozilla.org)
  • Fixing the geo timeline 1.0 (timecop@mozilla.com)
  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Websense Helper 2.0 (websensehelper@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDrivers:
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  • driverDate:
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  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce 9400 OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4270 solutions 59898 answers

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: [https://support.mozilla.org/en-US/kb/tracking-protection Tracking Protection] {web link}