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Firefox crashes immediately on start up

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

DavidRMC
DavidRMC
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All software is up to date. Tried a REFRESH, no good I have run Malwarebytes & SuperAntispyware. I have uninstalled Firefox, deleted Firefox from the Program Files folder. I downloaded the latest version & installed, no change. I can start Firefox in SAFE MODE.

Previously Firefox would always come up with a crash report when I closed the program. These crash reports were sent to Mozilla.

All software is up to date. Tried a REFRESH, no good I have run Malwarebytes & SuperAntispyware. I have uninstalled Firefox, deleted Firefox from the Program Files folder. I downloaded the latest version & installed, no change. I can start Firefox in SAFE MODE. Previously Firefox would always come up with a crash report when I closed the program. These crash reports were sent to Mozilla.

All Replies (1)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support