Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My banking site Centric FCU does not remember Firefox from one session to another and I must reenter information like I have never loged in before.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

mcombe
mcombe
more options

Every time I log on it acts like I have never logged in with the browser. I can only assume that some cookie the bank is setting is not getting handled properly. Every other banking site works properly with firefox and this site works properly with both chrome and safari.

Every time I log on it acts like I have never logged in with the browser. I can only assume that some cookie the bank is setting is not getting handled properly. Every other banking site works properly with firefox and this site works properly with both chrome and safari.

All Replies (3)

FredMcD
FredMcD
more options

Profile data can be removed or not recorded several ways;

  • 1) Running Firefox in Private Mode (nothing is recorded)
  • 2) Privacy settings; (In the address bar, type about:preferences#privacy<enter>)
  • 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone.
  • 4) Mal-ware.

Cookies are sent by websites. You can tell Firefox to not allow sites that you choose by following these directions.

Type about:preferences#privacy<enter> in the address bar.

The button next to History, select Use Custom Settings.

Under History, turn on Accept cookies from sites and Accept third-party cookies. At the far right, press the Exceptions button. Place those websites you don't want here.

Modified by FredMcD

mcombe
mcombe Question owner
more options

My setting were already set this way.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"

If clearing cookies didn't help then It is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.