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Can't get into firefox or download it

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I posted earlier that I tried to refresh firefox with result can't use or download it now.

Jscher2000, thanks for your suggestions. As I can't get into firefox to do these, can I delete all firefox programs, folders, data, etc and start new download as though I haven't used it before? It seems this may be most direct way at this point. Thanks.

I posted earlier that I tried to refresh firefox with result can't use or download it now. Jscher2000, thanks for your suggestions. As I can't get into firefox to do these, can I delete all firefox programs, folders, data, etc and start new download as though I haven't used it before? It seems this may be most direct way at this point. Thanks.

All Replies (1)

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I replied over here, let's keep the discussion together:

https://support.mozilla.org/questions/1200688#answer-1067059