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Firefox Quantum Stucks

  • 5 replies
  • 2 have this problem
  • 3 views
  • Last reply by Shadow110

Arminius05
Arminius05
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Hello, I have troubles with new Firefox Quantum. I have HP Zbook 15u G4. I update firefox from version 56 to 57. From the first time I had stucks when I scroll thru the wepages. But it stuck approximately every 10sec. I tried to refresh firefox and also the "clean instalation". I had remove all extensions but it still same problem with stucks. I also tried to turn the Firefox into emergency mode. Nothing help me. I had to try also update Firefox on my old TP W500 and there is everything allright. I have no idea what I do wrong. What can I do, to solve this problem? Thanks all for help.

Hello, I have troubles with new Firefox Quantum. I have HP Zbook 15u G4. I update firefox from version 56 to 57. From the first time I had stucks when I scroll thru the wepages. But it stuck approximately every 10sec. I tried to refresh firefox and also the "clean instalation". I had remove all extensions but it still same problem with stucks. I also tried to turn the Firefox into emergency mode. Nothing help me. I had to try also update Firefox on my old TP W500 and there is everything allright. I have no idea what I do wrong. What can I do, to solve this problem? Thanks all for help.

Chosen solution

thanks - yes, tick the box next to prevent accessibility services from accessing your browser and restart the browser once. this should fix the performance issue with firefox 57 that you were seeing so far!

Read this answer in context 👍 3

All Replies (5)

philipp
philipp
  • Moderator
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hi, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there.

if yes, can you please copy & paste this whole section into a reply in the forum and see if the following fixes the performance problem: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

Arminius05
Arminius05 Question owner
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Thank you for help. I do not make any changes yet, only i reinstal firefox into english language. On photos is resaults. Thank you! P.S. Would I turn on prevent accessibility services from accessing your browser  ?

philipp
philipp
  • Moderator
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Chosen Solution

thanks - yes, tick the box next to prevent accessibility services from accessing your browser and restart the browser once. this should fix the performance issue with firefox 57 that you were seeing so far!

Arminius05
Arminius05 Question owner
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Thank you a lot! Problem was solved and I hope that in future after other updates will be everything alright :) PROBLEM SOLVED! thanks - yes, tick the box next to prevent accessibility services from accessing your browser and restart the browser once. this should fix the performance issue with firefox 57 that you were seeing so far!

Shadow110
Shadow110
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Hello,

I am glad to hear that your problem has been resolved.

If you haven't already, *please select the answer that solves the problem.

This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.