Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Video colour problem

  • 2 replies
  • 1 has this problem
  • 27 views
  • Last reply by Nipparn

Nipparn
Nipparn
more options

After I update to firefox quantum some video seem like this. How can I fix it ?

After I update to firefox quantum some video seem like this. How can I fix it ?

Chosen solution

hi, we are currently aware of this issue on some windows 8 configurations with amd graphics cards and older drivers. please see if there's a more recent graphics driver available for your system at https://support.amd.com/en-us/download and if installing that already solves the playback issue.

otherwise you can do the following to work around the problem: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.use-nv12-format. double-click it and change its value to false.

Read this answer in context 👍 2

All Replies (2)

philipp
philipp
  • Moderator
more options

Chosen Solution

hi, we are currently aware of this issue on some windows 8 configurations with amd graphics cards and older drivers. please see if there's a more recent graphics driver available for your system at https://support.amd.com/en-us/download and if installing that already solves the playback issue.

otherwise you can do the following to work around the problem: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.use-nv12-format. double-click it and change its value to false.

Nipparn
Nipparn Question owner
more options

it's work Thank you!!